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support n.
After-sale handholding; something many software
vendors promise but few deliver. To hackers, most support people
are useless -- because by the time a hacker calls support he or
she will usually know the software and the relevant manuals better
than the support people (sadly, this is not a joke or
exaggeration). A hacker's idea of `support' is a
tête-à-tête with the software's designer.
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