A New Reality
"In days gone by, you could have thrown up your hands and said, 'Geez, this was an accident,'" says Scott Sobel, vice president at Levick Strategic Communications in Washington. "But now people are more familiar with IT processes, and they may believe that if controls weren't in place, someone was negligent or malicious."
That's why your immediate response to a security breach is all-important. And it's not enough to lean on processes you've put in place to respond to more traditional threats such as viruses and hacker infiltration. Today, threats can emanate from sources as varied as fraudulent businesses or tape thieves.
"The failures in the business processes that have occurred this year are causing organizations to redesign the way they respond to future incidents or anomalies," says Rich Baich, managing director at PricewaterhouseCoopers and former chief information security officer at ChoicePoint Inc. in Alpharetta, Ga. Earlier this year, it was revealed that ChoicePoint had released consumers' personal financial information to data thieves posing as legitimate businesses.
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