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Hello all,
I have recently got the job as an IT Administrator for a small company. I will be the only IT guy there. I had to take hand over from previous IT Administrator in next couple of days. Can anyone suggests me what is the exact procedure would look like, what information / documentation should I request from them or any other information which will be later necessary for the job.
Regards,
Hopefully the person leaving is leaving on good terms... If so, he or she could be a real life saver.
Need to make sure you get passwords for everything....(so that you can change many to keep them out)
He or she should be able to tell you which machines need to be watched.
I'm sure others here will reply with additional info.. Stay tuned.
Don't forget to inquire about other systems that may be part of the job such as the telephone switch, muzak, door locks, etc. If the phone system is part of the job, make sure to get a list of all external connections as well as a list and map of all active and inactive internal phone drops.
My worst nightmare happened on my second day at a company when their phone switch hard drive crashed and nobody in the company had a current list of extensions, etc. I had to rebuild the database through trial and error after tracing 500 physical lines from the punch down panels. The only backup was made years before during the initial switch installation.
that's great guys,
I will keep a note on all these suggestions.
Best Regards
Any and all documentation you can get your hands on.Quote:
Originally Posted by mmkhan
Just a quick note, i moved this topic from General Chit Chat, as i felt it was better suited in this category.
And also because it will get seen on the frontpage and may recieve more attention. ;)
Thanks HYBR|D,
I have come up with my list, short but needs improvement.
Inventory (Clients, Server, Peripheral, Printer, Fax, Photocopier, PBX, Phones)
Documentation (Network Diagram, Manuals)
Servers (Mail, Active Directory, DNS, DHCP, Print / File)
Clients (operating system, software packages)
File Permissions
Which services are running on which machine
Lan IP Address mappings
Internal Extension mapping for PBX System / External Connections
Password for all the systems (Network equipment, Firewall, Clients, Servers, PBX)
Network Topology
How the clients access MS Office Suite (publishing)
Firewall Configuration / ACL /
How the backups are made, frequency, medium, how the servers / clients / PBX are backedup
Support Contracts (Printers, Peripherals)
Supplier Contacts / preferred suppliers
If you are unable to solve any problem then what do you do
Do we deal with mobile devices
Are there any change control / management procedures
Are there any VPN connections or any one connects remotely to companys network
Please feel free to make additions and comments welcome.
Thanks
Ask about off-site backup and storage.
Contingency plans, procedures, etc.
Along the lines of ua549:
1. Is there a disaster recovery plan?.......check how old it is, are the people named in it still working there, when it was last tested etc......
2. Key personnel in IT & suppliers:............who actually fixes things ;)
3. Key user personnel + contact. It sometimes happens that we have to make decisions out of hours that impact the business........better tell them first :halo:
4. Procedures for out of hours cover/remote monitoring.
Good luck! :)
Quote:
Originally Posted by ua549
Yeah....Two months out from a job i can still log into a GMAIL backup account and get national daily sales,customer lists and promotion details.
Nice handy info for the competitors if i could work out how to sell it to them.
($120mil sales yearly)
It is criminal malfeasance on management's part that any ID and password combination works after two months. Epic fail! When an person terminates their ID should be disabled and passwords to all accounts that person had access changed immediately. Passwords should also be changed on a regular basis not to exceed a fortnight.
@ ua549
And if YOU terminate THEM, make sure that you do it before you tell them ;)Quote:
When an person terminates their ID should be disabled and passwords to all accounts that person had access changed immediately.
I have seen a couple of bad cases where that didn't happen and the ex-employee took their revenge :eek:
hello guys,
the hand over is done successfully, its a small company with big IT network. I have to single handedly work there, have to configure servers, troubleshooting, looking after helpdesk and list gone on. I believe it will be a good learning curve for me. Anyways I really appreciate the responses.