Medisoft Error 6420--Networking Problem?
I have Medisoft Medical Billing Software on my Server . Access via RDP to the Server is fine and Medisoft has worked great for years.
But this past week I lost connectivity from my 2 desktops to Medisoft on the Server , receiving an Error 6420. I reviewed the article in the Medisoft KB...and do not believe it is any of those issues. I can easily browse to the appropriate files on the Server...I just can't connect via clicking the Medisoft icon on my 2 desktops.
In addition, another program, Focus Reports, which links between Medisoft and Advantage Database Server, is installed on my Server , and the same error is being received....even if I work directly on the Server.
I have had a couple of IT people look at the networking issue and they say everything looks fine. Not sure if this may be an Advantage Databaser Server issue. Only change this past week to the Server was the implementation of Virtual IP (via Provision Networks..like Citrix) for purposes of EMR...that change was made last Sunday, but the problem did not surface for me until Wednesday.
Willing to hire someone for expert consultation who can fix this problem.
Thanks,
Steve