Anybody know of a great inexpensive alternative for Citrix GoToAssist? Your feedback is appreciated!
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Anybody know of a great inexpensive alternative for Citrix GoToAssist? Your feedback is appreciated!
http://www.logmein.com/
free > inexpensive, afaik
hmmm. I've had that mentioned to me before. That website is blocked by our smartfilter and it has been classed as spyware. I don't know if thats a "the kids will use it to spy on each other if they can download it" or a genuine problem.
Assuming it does what I think it does, VNC is good remote control software, various versions available free.
*snort* that works. good work smart filter.
actually...I could e-mail the guy and see if we can unblock it. Doesn't look suspicious to me.
If the OS is XP
Remote desktop works good :)
and its free
MLF
I know this is a little late, but thought I'd chime in here.
I've been working for a ISP, and I have been evaluating some Remote support software for our company.
We tried out some software called Linktivity which is pretty nice software, but a little buggy in my opinion.
http://www.linktivity.com/
We ended up opting for a different solution for a company called Bomgar.
You have to buy their appliance and what not, but its a lot better in my opinion.
http://www.bomgar.com/
Not sure what your budget is, but with the enterprise appliance, 3 licenses, and a year of maintenance your looking at around $8,000.
Thats probably a little more than what you wanted to spend...which if that is the case, then Remote desktop support, or go-to-my pc or something like that will be your best bet.
I've used webex several times with vendors. It's pretty easy to use. They give you a meeting ID with a password and you connect over a secure (ssl) connection. You do have to install some software. Then you give permission to take over. You can retake control whenever you want.
Others I've used:
TrackIT Remote (Add on for my helpdesk software)
Remote Desktop/ Remote Assistance
VNC
RAdmin
PcAnywhere
Dameware
NxServer (nomachine)
I've also demoed Adobe's product (based on flash) and another one by iLinc called SupportLinc. They were ok, but I still prefer VNC or Remote Desktop/Assistance for your own systems. Then Webex when working with vendors so you don't have to poke holes in the firewall.
RHUB remote support appliance
This thread is over 4 years old........I think that the OP will have found an answer by now?