Installing the DAMM scanner !!

Hi ppl

How u guys doing?

Well, here i´am late night "home work" with the PCs..

Here´s a brief:

- Genius ColorPage HR6 USB scanner
- Windows XP Pro with SP1
- PIII 800Hz
- VIA694 Motherboard (i guess i dont remember but its look´alike)

PROBLEM:

This windows error appears evrytime that the Keyscan tries to start at the startup

(its that window that tell to send the error to microsoft..u know)

I can see in the scanner utility that a connection was made, turn on and off the lamp and all
but the keyscan gives that error..the scanner is installed properly, i got the drivers from www.genius-europe.com ... i dont know what else to do..

Is this a problem with XP, with the drivers ? or something else...

Thanx, anymore info please let me know

Owmen

You might have a real problem there:

I found the troubleshooting section for the User's Guide to that scanner and here's the bad news:

Quote:

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Software Requirements....

Genius ColorPage-HR6 USB scanner can only operate under the Microsoft Windows 98 operating system.

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The guide can be found here

I would contact MS and see what they say buttttt......

sorry,

Edit: and at another site:
Parallel model requires parallel port and Windows Me/2000/98/95/NT 4.0
USB model requires available USB port and Windows Me/2000/98

The problem is you have a USB model.


Edit: kurt_der_koenig - that's way the big butt.....lol

Quote:

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...can only operate under the Microsoft Windows 98 operating system.

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Try to run it in the compatibility mode that xp has! Right click>properities>compatibility>click the box that says run this in........>then select win 98. This should work but do it under the programs directory and not the icon that might be on your desktop. Hope this helps some.

Quote:

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I would contact MS and see what they say buttttt......

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lol..like they would get back to you! lmao