Re: Re: Don't be an IDIOT!!!
Whatever happened to the words ... "I don't know but I will find you someone that can help."... Isn't that what the highly trained personel are there for? When I worked Tech Support I used the honest approach and i am sure customers were happy with the results. I hate to think of what happens to the customers who get the wrong answers.
Originally posted by Gobinjf
I agree that helpdesk and tech support 's advices are sometimes not really adequate. But ... imagine that you are the boss of an ISP. Would you take highly trained worker to just answer clients ? No, you probably won't. You'll just choose one or two of your employee who look not too dumb, and make them follow some training and then ... "Help That Customer".
You also must understand that more than being undertrained, they must also answer in a short time, making their situation really ambiguous : they don't know, but they must answer quickly ...
So I guess that instead of saying "Stupid guys" and so on, maybe you can phone them and say "Ok, for that problem, I found the solution, here is how to do ..."
Never forget you may one day need them ...