When you shut down or restart your Windows 98-based or Windows 95-based computer, you may receive one of the following error messages, and your computer may stop responding (hang):
MSGSRV32.EXE caused a general protection fault in module CM8330SB.DRV
EXPLORER caused a general protection fault in module CM8330SB.DRV
MSGSRV32.EXE: An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.
Iexplore caused an general protection fault in module cm8330.drv
This issue can occur if your computer uses a sound card or a modem that is based on the C-Media CMI8330 sound chip. This sound chip is used as the basis for several sound cards, and is also used with some modems.
To resolve this issue, contact the manufacturer of your sound card or modem to inquire about the availability of an updated driver for your sound card or modem.
NOTE: If you are unable to contact the manufacturer of your sound card, you can try to use the C-Media Windows 98 sound card driver version 4.10.00.0152 or later. This driver is available on the following C-Media Web site: