Yes, you're right on the money there. That's pretty much the attitude of the IT department where I work...if the solution takes too long to find, backup and reimage. We have an Altiris Deployment Server where everything's automated...plug the troubling box in, click a couple of things on the Altiris console, then everything else from reimaging to program reinstallation is all automated soon as the server sends the box a wake-on-lan signal. Copy backuped data back over, send back to user, move on with day.
you seem to reimage rather than repair?