From: GlobalRetailWeb <email@example.com>
Date: Sun, Jan 25, 2009 at 3:55 AM
To: GlobalRetailWeb <firstname.lastname@example.org>
PLEASE READ ENTIRE MESSAGE.
We have been working diligently to fill your Apple product order that you placed recently on our website: www.globalretailweb.com
We have unfortunately been hindered by our merchant credit card company because of our rapidly increasing sales rate and by the fact that they have had enormous write-offs across the industry in the area of consumer electronics purchases. They, the merchant credit card company, has been holding your funds since the date that you purchased and are not releasing it to us so that your order can be completed. Further, they are not allowing us to Credit your account back while we are in this suspension period.
It is insane and incredibly difficult for us to understand how they are serving you or us by taking this position.
With this in mind, we are cancelling your order and informing you of their recommendations. They are telling us that you will be best served by contacting your credit card company or bank and simply requesting a chargeback for the order. Typically funds are returned to you in just a few days from your bank or card company.
YOU ARE NOT AT RISK OF LOSING MONEY AS THE BANK WILL CREDIT YOUR CARD BACK VERY QUICKLY.
The alternative is in 270 days when they release the funds we can refund them back to you. This of course is crazy so please do the chargeback as mentioned above.
We are sorry that we cannot serve you on this order. We are looking into alternative payment method that will be compatible with the types of products we are selling but at this point recommend that you make your purchase with a different company.
For those of you who like to flame us with grief, please understand that we have done everything we can possibly do to fill you orders. Keep also in mind that we did NOT get paid for your order but instead it was all held up in the Merchant Credit card companies. We have suffered tons of pain on this and hope that you will understand that we have had only the best intentions for all of our clients.
Steps to complete:
Contact your bank or credit card company and simply request a chargeback as you did not receive the product ordered. They will usually have you fill out a form and will usually return funds in 3-4 days.
Thanks for your understanding