I honestly felt disgusted when our second meeting with Symantec took place. In the first meeting it was decided that we declare it as an incident and initiate our place (which anyway don't exist), anyway second meeting one guy walks up with a print out of how their scan technology works. This has not been documented. They created this post the case I opened.
I asked them if the first set of engineers who responded would not know this feature and their simple answer was, "maybe, not". That’s why I didn't write anything in the post here.
I spend hours trying to see if I can detect anything (which wasn't there). Sigh. The reason I kept on trying was because their first set of engineers didn't know of the feature and also asked us to submit few files they found in their load point analysis log.
Thanks to everyone who helped.
Life is at a low right now.