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I found the problem. There's a conflict with Adobe Reader 7.0 and XP which makes this happen.
Here's the solutions http://www.adobe.com/support/techdocs/331259.html
Thanks for the advice.
I've done this on the standard template and it still reverts to TNR font.
Secondly, on the email template from Outlook, there is no facility to select a default...
I have exactly the same issue, but the good advice above makes no difference.
The problem I have is that whenever I change the default font from Times New Roman, it's OK for that document, but...