Direct form them:
If you call them maybe you can give them hell.
If, for some reason, the basic uninstallation procedure does not remove the
application from
your system, please perform the following:
The procedure below is very detailed. Please follow each step carefully. If
you have a
question or are not sure about a particular step, please ask as soon as
possible.
Also, if you would rather a technician walk you through this procedure over
the phone,
please call us at (626) 229-7800, Monday through Friday between 8am and 5pm
Pacific Standard
Time.
Create a backup Registry file in case you experience further problems:
1. Click Start
2. Click Run
3. Type in "regedit"
4. Click OK
5. Highlight "My Computer" on the left
6. Click the Registry menu at the top and select "Export Registry File"
7. Name the file "backup" and save it to your Desktop. [This is just in
case you make a
mistake in the procedures below. Should you do so, locate the "backup" file
on your Desktop
and double-click it. Select Yes and your registry will be
restored.]
Check for New.net Startup:
1. In the left pane of the Registry Editor, under HKEY_LOCAL_MACHINE, click
the "+" sign
next to Software
2. Click the "+" sign next to Microsoft
3. Click the "+" sign next to Windows
4. Click the "+" sign next to Current Version
5. Click on the Run folder
6. On the right, locate the line that reads "New.net Startup" and delete it
Remove "New.net Application" from Add/Remove Programs:
1. Under the same Current Version folder from above, click the "+" sign next
to Uninstall
2. Locate New.net Application and delete it
Remove the New.net software folder:
1. In the left pane of the Registry Editor, under HKEY_LOCAL_MACHINE, under
"Software"
2. Locate the "New.net" folder and delete it
Close the open folders above by clicking once on the small "-" signs next to
them.
Locate "Catalog Entries" folder:
1. Under the HKEY_LOCAL_MACHINE folder, click the small "+" (plus) sign next
to System
2. Click the small "+" (plus) sign next to CurrentControlSet
3. Click the small "+" (plus) sign next to Services
4. Click the small "+" (plus) sign next to WinSock2
5. Click the small "+" (plus) sign next to Parameters.
You should see 2 folders, "NameSpace_Catalog5" and "Protocol_Catalog9".
6. Click the small "+" (plus) signs next to both of them
7. Inside both folders, you should see a "Catalog_Entries" folder. Open each
of them.
8. Within each of those folders are numbered folders (i.e. 000000000001,
000000000002, etc.)
For the "NameSpace_Catalog5" numbered folders:
A. First, make note of how many folders there are
B. Highlight the first one
C. On the righthand side, locate the line "Library Path"
D. In that line, the rightmost column should begin with something
similar to
"C:\windows" or "%SystemRoot%".
E. Locate any of the numbered folders that read
"C:\windows\newdotnet2_109.dll"
(or similar) in the "Library Path" line
F. Delete only those folders referring to "newdotnet"
G. If needed, rename each numbered folder so that they are all
consecutive.
For example, if there were 4 folders and you deleted folders the
first 2,
you will need to rename the remaining folders 00000000001" and
"000000000002".
H. Do this by right-clicking the folder name, left-click Rename and
then type in
the new number (be absolutely sure you don't delete any of the
zeros).
I. Next, highlight the "NameSpace_Catalog5" folder on the lefthand
side.
J. On the right, locate the "Num_Catalog_Entries" line. At the end
of this line is
a number in parentheses.
K. Edit that number by doing the following:
i. Double-click "Num_Catalog_Entries"
ii. In the small pop-up window, select "Decimal"
iii. Edit the value of the number on the left to reflect the
number of
remaining folders (in the case of the example in step G
above, you
would enter 2)
iv. Click OK
For the "Protocol_Catalog9" numbered folders:
A. First, make note of how many folders there are
B. Highlight the first one
C. On the righthand side, you will see a line beginning with
"PackedCatalogItem".
Double-click on that word and a small window will pop-up.
D. In this window, several columns appear with numbers and letters.
At the top of the last column appears a path that will look
something like,
"C:\WINDOWS\NEWDOT~.DLL" or "%SystemRoot%" followed by a long
list of characters. E. Look through each of the numbered folders and
delete only those that indicate "C:\WINDOWS\NEWDOTNET2_109.DLL" (or similar)
in the "Edit Binary Value" window described above.
F. Rename each remaining numbered folder so that they are all
consecutive.
For example, if there were 13 folders and you deleted 2 of them,
you will need
to rename the remaining folders "000000000001" through
"000000000011".
G. Do this by right-clicking the folder name, left-click Rename and
then type in the
new number (**be absolutely sure you don't delete any of the
zeros)
H. Next, highlight the "Protocol_Catalog9" folder on the lefthand
side.
I. On the right, locate the "Num_Catalog_Entries" line. At the end
of this line is
a number in parentheses.
J. Edit that number by doing the following:
i. Double-click "Num_Catalog_Entries"
ii. In the small pop-up window, select "Decimal"
iii. Edit the value of the number on the left to reflect the
number of
remaining folders (in the case of the example in step F
above,
you would enter 11)
iv. Click OK
Again, you may close all open folders. Close the Registry Editor.
Your changes will be automatically saved. Reboot your computer and attempt
to access a website.
See Step 6 (Registry backup) above if you experience other unusual computer
problems.
If your Internet access has been restored, we recommend you delete the
registry backup
file by doing the following:
1. On your Windows desktop, locate the "backup" file that was created in the
Backup Registry
procedure above.
2. Delete the file and remove it from your Recycle Bin also.
Please let us know if this helps and if you have any further problems or
questions.
Copyright ©2001 New.net, Inc.
Customer Care Department
New.net
(626) 229-7800
Paltalk/newdotnet.dll problem
what a day.
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