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Thread: ZoneAlarm Pro issues

  1. #1
    Senior Member
    Join Date
    Oct 2002

    ZoneAlarm Pro issues

    On December 12 Zone Alarm Pro issued a critical update which I promptly installed. I have had issues with Zone Alarm's VSMON crashing frequently and randomly every since. Each time this crash occurs all of my settings are wiped out including my password.

    I have opened up a trouble ticket with Zone Alarm asking about possible resolutions of this issue and would recommend that you use caution in installing this update until Zone Labs issues a new update or fixes this issue if you do a lot of custom configuration.
    If you receive something that says \'Send this to everyone you know,\' pretend you don\'t know me.

  2. #2
    Senior Member
    Join Date
    Oct 2002

    Solution to VMON crash after upgrade

    I received a response back from Zone Alarm. Evidently this has been known to happen with Zone Alarm upgrades. The solution to fixing this is below. The steps jumped from step 1 to step 3 in the original message?

    If you get error messages regarding a file beginning with VS,
    or a license key showing as expired when it shouldn't be after an
    upgrade, be sure to NOT reinstall any previous versions first. Simply
    perform the clean install instructions below, then install ONLY the
    very latest version.

    In order to completely remove ZA/ZAP from your system, please do the
    following. If any of the steps below do not apply to you, or you are
    unable to perform the function listed, please continue to the next

    1. Open the ZoneAlarm Pro program, go to the OVERVIEW >> PREFERENCES
    tab, and make sure the Load At Startup box is UNchecked.

    3. REBOOT.

    4. You should now have no ZoneAlarm/ZoneAlarm Pro processes running
    on your system.

    5. Now run Start, Programs, Zone Labs, Uninstall. Be sure to say YES
    to delete all files, and you MUST allow TrueVector service to shut
    down in order to remove files.

    WARNING - Do NOT run the ZoneAlarm Uninstall program while in Safe
    Mode. The program may not be able to make the proper registry changes
    in Safe Mode, thus generating errors after a reboot.

    6. REBOOT.

    7. To make sure that you can see the ZoneAlarm/ZoneAlarm Pro system
    files, if they are still on your computer:

    a. Right-click on Start, then left-click on Explore. When the Windows
    Explorer panel appears:
    - In Windows 95,98,and NT: Click View>Options (in Windows 98, this
    will be called "Folder Options"). Click the "View" tab, then click
    the "Show all files" radio button.
    - In Windows ME, 2000: Click Tools>Folder Options. Click the "View"
    tab, then click the "Show hidden files and folders" radio button.

    b. Make sure you also UNcheck the box to "Hide Protected Operating
    System Files" if you have one.

    c. Click OK.

    IMPORTANT NOTE: Making modifications to system files may disable
    crucial functions of your Windows operating system. We strongly
    suggest re-enabling the "Hide files and folders" feature once all
    ZoneAlarm/ZoneAlarm Pro files have been removed. See the following
    web page, and verify that the files and folders are removed:

    8. Click on Start, then Search or Find, and select Files. Make sure
    that the location box is set to search your local hard drive (usually
    C or All Local Drives.

    Type the following exactly - delete any folders found:

    "zone labs"
    "Internet logs"

    Type the following exactly - delete any files found in \Windows or
    any subfolder below it, or in your \Temp folder):


    Type the following exactly - delete any files found in any folder
    with "Programs" in the pathname):

    "zonealarm pro"

    Open the Internet Logs directory (in 95/98/ME this will
    be "c:\windows\internet logs", in NT and 2000 it will be
    c:\winnt\internet logs, in Windows XP it could be either of these
    folders). If you need to keep a copy of old alerts, copy the
    ZAlog.txt file to another location first - then delete ALL files in
    this folder.

    9. Make sure your Recycle Bin is empty (right-click and select

    10. REBOOT

    NOTE: If you received an error message upon deleting the files, or if
    the original programs remain in the Programs list, or if the problem
    persists after this, removing the files in Safe Mode will allow you
    to delete the files properly. If you need further help with this,
    please reply to this email keeping all text intact as we do not
    archive previous emails.

    Now you should be able to get a clean install of the new version. Be
    sure to NOT use the old settings as this can cause further
    difficulties if the database is corrupt.
    If you receive something that says \'Send this to everyone you know,\' pretend you don\'t know me.

  3. #3
    Junior Member
    Join Date
    Sep 2002
    Currently running Zone Alarm on W2000 w/o any "known" issues.

  4. #4
    Senior Member The Old Man's Avatar
    Join Date
    Aug 2001
    i have used ZAPro since it was offered without problems. *However*, was not ZoneAlarm sold recently to another company, maybe Broderbund or someone? I have had nightmares with a couple of programs including PrintMaster, where the upgrades ended in a near-miss for a complete reformat and reload of everything including the OS. Ended up frustrated, unwilling to "try again" with the online volumes of "how to fix a broken load", so sent the programs back for credit to the account.
    I do have the 2003 version of Norton Internet Security (AV & Firewall) on another box, and it has performed flawlessly, updating itself automatically every day.
    This box has ZAPro 2.6.231 and i probably will not "upgrade" it since it seems to work reasonably well. Actually, to tell the truth, i have so much stuff on this box that i can't replace that i'm simply afraid to try an update on ZAPro!

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