ATTENTION: Safety Recall Notice for Back-UPS CS Products
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), American Power Conversion (APC) is voluntarily recalling certain uninterruptible power supplies (UPS), manufactured between November 2000 and December 2002.
PROBLEM: A possibility exists for overheating and potential fire hazard, due to an internal component failure.
PRODUCT: The only models being recalled are Back-UPSŪ CS 350 (BK350), Back-UPSŪ CS 500 (BK500) and Back-UPSŪ CS 500BLK (BK500BLK) with the first six characters of the serial number in the ranges shown below. Model markings are located on the front of the unit and the serial numbers are located on the bottom of the unit.
Only units where the first six characters of the serial number fall within the following ranges are affected:
AB0048 through AB0251
BB0104 through BB0251
JB0125 through JB0251
If an "R" follows your serial number then it is NOT part of the recall.
WHAT TO DO: Stop using immediately and remove the UPS unit from service by turning off all connected equipment, turning the UPS unit off, and then unplugging the unit from the electrical outlet.
To obtain a free replacement, click here
or call 866 APC-RELY (866 272-7359).
APC would like to apologize for any inconvenience that this may cause. Thank you for your support.