as a newcomer to the computer world i am unable to determine if this trojan is completly removed from my computer or what else my computer has been exposed to. i would feel confident in re-installing the operating system. is this a simple procedure for a newcomer like myself to perform? i was also trying to locate my norton internet security,anti viris, on my computer and was unable to find this to update it. all help would be greatly appreciated.thankyou.