August 13th, 2003, 07:51 AM
I buyed a new USB Modem and whenever i plug the usb modem the system is restarted the os is windows 2k advance server, with pIII 1.3 Ghz, 128 mbram, 40 gb hdd, intel Mother board, please advice
August 13th, 2003, 07:55 AM
so as soon as it's plugged in, the system restarts?
August 13th, 2003, 08:00 AM
Yah as soon as its plugged in , the system restarts
August 13th, 2003, 08:01 AM
hmmmm... this may sound kooky, but try installing the drivers first maybe
August 13th, 2003, 10:08 AM
Try what Plastic suggested. Install the drivers first then plug it in. If it still reboots your computer it's probably broken and you need to return it.
Experience is something you don't get until just after you need it.
August 13th, 2003, 11:28 AM
This looks likely to be broken hardware to me.
It is extremely unlikely to be a driver problem with the modem - if Windows doesn't like what it sees then it will prompt you for the appropriate drivers.
Check the USB slot itself is OK - i.e. plug any other USB device into it (mouse, scanner, whatever), to check it isn't a hardware/software problem on your PC/mobo.
Do you have any other USB devices attached to your PC?
If not check that the USB drivers for your mobo itself are up to date.
August 13th, 2003, 11:52 AM
All drivers are uptodate and when i connect my didgital camera there is no problem,
note :- the modem is a CDMA phone
August 13th, 2003, 04:35 PM
Do you have another usb cable? I would try using that. it may or may not do anything
August 14th, 2003, 01:02 PM
two usb ports and plugging in both make system to restart
August 14th, 2003, 01:13 PM
is that modem supposed to work with that windows system? there could be a compliance problem. Try it on another computer to see if it does the same thing. If it does, return in and get a new one.