Norton problem

[TidaLphasE23]

Thanks phishphreek80 for the tips. I scanned the winrar program with housecall,
i also scanned everything else while i was at it, was all good. Thanks for sending a request
for support, i appreciate that, very kind of you
I will also do the same to hopefully resolve the problem. Again many thanks, cheers and
have yourself a good day. TidaLphasE23..........

[phishphreek]

Dear Valued Symantec Customer,

Your request has been received and you should expect a response from our
authorized Symantec support center within 24 to 48 hours.

Request reference number: 949735
Problem Type: manual scan returning error 3019,1.

You may update your request by replying to this message. Because your reply
will be automatically routed, please do not change the text in the email Subject
line.

Additionally, please feel free to utilize our rich knowledgebase of self-help
information that can be found at:

http://www.symantec.com/techsupp/

Thank You,
Symantec Technical Support

Will update when I get more.

[phishphreek]

Update:

Hi phishphreek,

Thank you for contacting Symantec Online Technical Support.

In your message you wrote:
> APWCMD.DLL file is linked to missing export APWUTIL.DLL:ApwReadNavopts@4.

Phishphreek, please accept our apologies for any inconvenience and thank you for your
patience. Please note that Symantec is aware of this issue and there is no
solution at this time.

We have created an Online Knowledgebase Document regarding this issue; please
follow the steps in the document provided by the link below:

Title: 'Error: "APWCMD.DLL file is linked to missing export APWUTIL.DLL. . ."
and "Norton AntiVirus was unable to scan your computer for infections" (3019,1)'
Document ID: 2003091713303006
> Web URL: http://service1.symantec.com/Support...03091713303006

We will continue to track this problem, and this document will be updated if new
information becomes available or a solution is found.

Please get in touch with us, if you need further assistance.

Regards,

Subith T.B.
Symantec Authorized Technical Support

[TidaLphasE23]

Thanks phishphreek80 for posting that reply, I have also created a log file for NAV and
submitted it through the Symantec Automated Support Assistant online and hope that they
can soon resolve this issue.

Apart from this issue the program and all it's features seem to be working without any
dramas, and does'nt seem to be affecting anything else that i have noticed. Seems they
are updating the error page more frequently but only changing the updated date, no new
information has become available at this time, hope the solution is not too far off.

Again many thanks for your input and advice, appreciated. TidaLphasE23......