Their support was meant for people who had no idea what the differences in an OS were. IF you read my above post, you would see that all of their support docs for uninstalling are the exact same, as I have included and directly quoted their support documents. Don't turn this into a flame war, don't put words into my mouth, and read my posts instead of skimming.

What good is asking him the OS version over and over an over and over again if they are duplicates?