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Thread: i need some help with my anti-virus please!

  1. #11
    Join Date
    Jun 2003
    Ok, at least please post a (verbatim) copy of the error message so that we can help. Whatever it is, it is easily fixed, so if you can't get useful help here, just begin at the beginning, so to speak, and check ALL of your internet preferences. Go to your ISP's homepage and see if they have something enabled, check your browser, check your process list (as suggested). It will be very important to check your firewall's settings, of course, assuming you have one. I don't know of any software that TechTV puts out, per se. They link to a ton of different software that might be the cause of your problem, but there's nothing malicious about anything they link to, so it's likely to be a matter of clicking a check-box somewhere.

    Good luck, I need to hit the hay, sorry I couldn't be of more help

  2. #12
    AO's Resident Redneck The Texan's Avatar
    Join Date
    Aug 2003

    i found this error.

    An unexpected exception has been detected in native code outside the VM.
    Unexpected Signal : unknown exception code (0xe06d7363) occurred at PC=0x77E73887

    Current Java thread:
    at sun.plugin.services.WIExplorerBrowserService.installBrowserEventListener(Native Method)
    at sun.plugin.viewer.LifeCycleManager.installBrowserEventListener(Unknown Source)
    - locked <0x1003fa98> (a java.lang.Object)
    at sun.plugin.viewer.LifeCycleManager.checkLifeCycle(Unknown Source)
    at sun.plugin.viewer.IExplorerPluginObject.initPlugin(Unknown Source)
    - locked <0x1003fa70> (a sun.plugin.viewer.IExplorerPluginObject)
    at sun.plugin.viewer.IExplorerPluginObject.mayInit(Unknown Source)
    at sun.plugin.viewer.IExplorerPluginObject.frameReady(Unknown Source)
    at sun.plugin.viewer.frame.IExplorerEmbeddedFrame.setFrameSize(Unknown Source)

    Dynamic libraries:
    0x00400000 - 0x00419000 C:\Program Files\Internet Explorer\iexplore.exe
    0x77F50000 - 0x77FF7000 C:\WINDOWS\System32\ntdll.dll
    0x77E60000 - 0x77F46000 C:\WINDOWS\system32\kernel32.dll
    0x77C10000 - 0x77C63000 C:\WINDOWS\system32\msvcrt.dll
    0x77D40000 - 0x77DCC000 C:\WINDOWS\system32\USER32.dll
    0x77C70000 - 0x77CB0000 C:\WINDOWS\system32\GDI32.dll
    0x77DD0000 - 0x77E5D000 C:\WINDOWS\system32\ADVAPI32.dll
    0x78000000 - 0x78086000 C:\WINDOWS\system32\RPCRT4.dll
    0x70A70000 - 0x70AD5000 C:\WINDOWS\system32\SHLWAPI.dll
    0x71700000 - 0x71849000 C:\WINDOWS\System32\SHDOCVW.dll
    0x71950000 - 0x71A34000 C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.10.0_x-ww_f7fb5805\comctl32.dll
    0x773D0000 - 0x77BC2000 C:\WINDOWS\system32\SHELL32.dll
    0x77340000 - 0x773CB000 C:\WINDOWS\system32\comctl32.dll
    0x771B0000 - 0x772D1000 C:\WINDOWS\system32\ole32.dll
    0x5AD70000 - 0x5ADA4000 C:\WINDOWS\System32\uxtheme.dll
    0x75F80000 - 0x7607C000 C:\WINDOWS\System32\BROWSEUI.dll
    0x72430000 - 0x72442000 C:\WINDOWS\System32\browselc.dll
    0x75F40000 - 0x75F5F000 C:\WINDOWS\system32\appHelp.dll
    0x76FD0000 - 0x77048000 C:\WINDOWS\System32\CLBCATQ.DLL
    0x77120000 - 0x771AB000 C:\WINDOWS\system32\OLEAUT32.dll
    0x77050000 - 0x77115000 C:\WINDOWS\System32\COMRes.dll
    0x77C00000 - 0x77C07000 C:\WINDOWS\system32\VERSION.dll
    0x76200000 - 0x76298000 C:\WINDOWS\system32\WININET.dll
    0x762C0000 - 0x76348000 C:\WINDOWS\system32\CRYPT32.dll
    0x762A0000 - 0x762AF000 C:\WINDOWS\system32\MSASN1.dll
    0x76F90000 - 0x76FA0000 C:\WINDOWS\System32\Secur32.dll
    0x76620000 - 0x7666E000 C:\WINDOWS\System32\cscui.dll
    0x76600000 - 0x7661B000 C:\WINDOWS\System32\CSCDLL.dll
    0x76670000 - 0x76757000 C:\WINDOWS\System32\SETUPAPI.dll
    0x75A70000 - 0x75B15000 C:\WINDOWS\system32\USERENV.dll
    0x10000000 - 0x10008000 C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    0x75E90000 - 0x75F37000 C:\WINDOWS\System32\SXS.DLL
    0x00E50000 - 0x00E6B000 C:\Documents And Settings\Tyler\Local Settings\Temporary Internet Files\Content.IE5\CJ8LS5C7\PopStop[1]\PopStop.dll
    0x1A400000 - 0x1A47A000 C:\WINDOWS\system32\urlmon.dll
    0x00F20000 - 0x00FA8000 C:\WINDOWS\System32\shdoclc.dll
    0x74770000 - 0x747FF000 C:\WINDOWS\System32\mlang.dll
    0x71AD0000 - 0x71AD8000 C:\WINDOWS\System32\wsock32.dll
    0x71AB0000 - 0x71AC4000 C:\WINDOWS\System32\WS2_32.dll
    0x71AA0000 - 0x71AA8000 C:\WINDOWS\System32\WS2HELP.dll
    0x71A50000 - 0x71A8B000 C:\WINDOWS\system32\mswsock.dll
    0x71A90000 - 0x71A98000 C:\WINDOWS\System32\wshtcpip.dll
    0x76EE0000 - 0x76F17000 C:\WINDOWS\System32\RASAPI32.DLL
    0x76E90000 - 0x76EA1000 C:\WINDOWS\System32\rasman.dll
    0x71C20000 - 0x71C6E000 C:\WINDOWS\System32\NETAPI32.dll
    0x76EB0000 - 0x76EDB000 C:\WINDOWS\System32\TAPI32.dll
    0x76E80000 - 0x76E8D000 C:\WINDOWS\System32\rtutils.dll
    0x76B40000 - 0x76B6C000 C:\WINDOWS\System32\WINMM.dll
    0x5CD70000 - 0x5CD77000 C:\WINDOWS\System32\serwvdrv.dll
    0x5B0A0000 - 0x5B0A7000 C:\WINDOWS\System32\umdmxfrm.dll
    0x013B0000 - 0x015B1000 C:\WINDOWS\System32\msi.dll
    0x00EC0000 - 0x00EDC000 c:\progra~1\mcafee.com\vso\McVSSkt.dll
    0x00F00000 - 0x00F07000 C:\Program Files\Yahoo!\Messenger\idle.dll
    0x1C000000 - 0x1C006000 C:\Documents and Settings\Tyler\My Documents\New Folder\AIM\idlemon.dll
    0x0FFD0000 - 0x0FFF3000 C:\WINDOWS\System32\rsaenh.dll
    0x76F20000 - 0x76F45000 C:\WINDOWS\System32\DNSAPI.dll
    0x76FB0000 - 0x76FB7000 C:\WINDOWS\System32\winrnr.dll
    0x76F60000 - 0x76F8C000 C:\WINDOWS\system32\WLDAP32.dll
    0x722B0000 - 0x722B5000 C:\WINDOWS\System32\sensapi.dll
    0x76FC0000 - 0x76FC5000 C:\WINDOWS\System32\rasadhlp.dll
    0x63580000 - 0x63831000 C:\WINDOWS\System32\mshtml.dll
    0x746F0000 - 0x74716000 C:\WINDOWS\System32\msimtf.dll
    0x74720000 - 0x74764000 C:\WINDOWS\System32\MSCTF.dll
    0x76390000 - 0x763AC000 C:\WINDOWS\System32\IMM32.DLL
    0x6B700000 - 0x6B790000 C:\WINDOWS\System32\jscript.dll
    0x746C0000 - 0x746E7000 C:\WINDOWS\System32\MSLS31.DLL
    0x65E90000 - 0x65EC3000 D:\Program Files\Real\RealOne Player\rpplugins\ierpplug.dll
    0x60A20000 - 0x60A68000 C:\WINDOWS\System32\PNCRT.dll
    0x73300000 - 0x73375000 C:\WINDOWS\System32\vbscript.dll
    0x02A10000 - 0x02BB3000 C:\WINDOWS\System32\macromed\flash\Flash.ocx
    0x763B0000 - 0x763F5000 C:\WINDOWS\system32\comdlg32.dll
    0x72D20000 - 0x72D29000 C:\WINDOWS\System32\wdmaud.drv
    0x72D10000 - 0x72D18000 C:\WINDOWS\System32\msacm32.drv
    0x77BE0000 - 0x77BF4000 C:\WINDOWS\System32\MSACM32.dll
    0x77BD0000 - 0x77BD7000 C:\WINDOWS\System32\midimap.dll
    0x65000000 - 0x65009000 C:\WINDOWS\System32\ddrawex.dll
    0x51000000 - 0x5104D000 C:\WINDOWS\System32\DDRAW.dll
    0x73BC0000 - 0x73BC6000 C:\WINDOWS\System32\DCIMAN32.dll
    0x74CB0000 - 0x74D1F000 C:\WINDOWS\System32\mshtmled.dll
    0x5FF20000 - 0x5FF43000 C:\WINDOWS\System32\MSRATING.DLL
    0x5FF50000 - 0x5FF61000 C:\WINDOWS\System32\msratelc.dll
    0x71D40000 - 0x71D5B000 C:\WINDOWS\System32\actxprxy.dll
    0x1D300000 - 0x1D3D1000 C:\WINDOWS\System32\msdxm.ocx
    0x35500000 - 0x35659000 C:\WINDOWS\System32\Quartz.dll
    0x55650000 - 0x5567F000 C:\WINDOWS\System32\wmp.ocx
    0x59160000 - 0x592B9000 C:\WINDOWS\System32\WMPUI.DLL
    0x592E0000 - 0x594C8000 C:\WINDOWS\System32\wmploc.dll
    0x52100000 - 0x5223E000 C:\WINDOWS\System32\wmpcore.dll
    0x556E0000 - 0x5571F000 C:\WINDOWS\System32\wmpcd.dll
    0x66E50000 - 0x66E8B000 C:\WINDOWS\System32\iepeers.dll
    0x73000000 - 0x73023000 C:\WINDOWS\System32\WINSPOOL.DRV
    0x6D440000 - 0x6D450000 C:\Program Files\Java\j2re1.4.2_01\bin\npjpi142_01.dll
    0x5EDD0000 - 0x5EDEA000 C:\WINDOWS\System32\OLEPRO32.DLL
    0x6D310000 - 0x6D327000 C:\Program Files\Java\j2re1.4.2_01\bin\jpiexp32.dll
    0x6D380000 - 0x6D398000 C:\Program Files\Java\j2re1.4.2_01\bin\jpishare.dll
    0x08000000 - 0x08136000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\client\jvm.dll
    0x04100000 - 0x04107000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\hpi.dll
    0x04120000 - 0x0412E000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\verify.dll
    0x04150000 - 0x04168000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\java.dll
    0x04170000 - 0x0417D000 C:\PROGRA~1\Java\J2RE14~1.2_0\bin\zip.dll
    0x06D60000 - 0x06E6F000 C:\Program Files\Java\j2re1.4.2_01\bin\awt.dll
    0x06E70000 - 0x06EC0000 C:\Program Files\Java\j2re1.4.2_01\bin\fontmanager.dll
    0x5C000000 - 0x5C0C8000 C:\WINDOWS\System32\D3DIM700.DLL
    0x6D2F0000 - 0x6D304000 C:\Program Files\Java\j2re1.4.2_01\bin\jpicom32.dll
    0x76C90000 - 0x76CB2000 C:\WINDOWS\system32\imagehlp.dll
    0x6D510000 - 0x6D58D000 C:\WINDOWS\system32\DBGHELP.dll
    0x76BF0000 - 0x76BFB000 C:\WINDOWS\System32\PSAPI.DLL

    Heap at VM Abort:
    def new generation total 576K, used 270K [0x10010000, 0x100b0000, 0x10770000)
    eden space 512K, 45% used [0x10010000, 0x1004ad30, 0x10090000)
    from space 64K, 54% used [0x100a0000, 0x100a8b30, 0x100b0000)
    to space 64K, 0% used [0x10090000, 0x10090000, 0x100a0000)
    tenured generation total 1408K, used 325K [0x10770000, 0x108d0000, 0x16010000)
    the space 1408K, 23% used [0x10770000, 0x107c1730, 0x107c1800, 0x108d0000)
    compacting perm gen total 4096K, used 3404K [0x16010000, 0x16410000, 0x1a010000)
    the space 4096K, 83% used [0x16010000, 0x16363368, 0x16363400, 0x16410000)

    Local Time = Fri Jan 30 00:36:46 2004
    Elapsed Time = 4
    # The exception above was detected in native code outside the VM
    # Java VM: Java HotSpot(TM) Client VM (1.4.2_01-b06 mixed mode)

  3. #13
    AO's Resident Redneck The Texan's Avatar
    Join Date
    Aug 2003
    the above error msg is another msg i found.... the one i asked about said " This window contains popups"
    Git R Dun - Ty
    A tribe is wanted

  4. #14
    Join Date
    Jun 2003
    That latter complaint acutally has been confusing me, as well. I haven't received the msg, but know some that have. I've recommmended updating the Java client for IE, but don't know if it was successful (though I assume it was since I never heard back).

    Micro$ no longer supports their own Java VM, and they offer a transitioning option here. I suspect that this error message may relate to this, though, as I say, I haven't seen it personally.

    Again good luck, now I really am going to bed.

  5. #15
    The Doctor Und3ertak3r's Avatar
    Join Date
    Apr 2002
    D/L this.. read up in the forums ..about what it is.. and how to use it..

    Also learn the specs for your machine, exactly what version of Win XP is it Home/pro.. is it SP1 or SP1 & SP2.. P4 ..What?..

    What is the error for what operation...

    Hijackthis is so you can see what is starting up... and perhaps what is running in the background.. Post back the list (as per what you will read on the other forum) of the output from Hijackthis.. DON'T ATTEMPT To change settings yet..

    To see that TaskManager is what you want.. ala--- CTL-ALT-DEL.. and Processes..

    You could also consider running Spybot S&D (Make sure it has the latest updates installed..ala the update button... when it runs it should be scanning for 11500 or so types... less than 11000 and yours is seriously out of date)..

    BUT at the very least.. give us a list of what is running in the Background in task manager..

    "Consumer technology now exceeds the average persons ability to comprehend how to use it..give up hope of them being able to understand how it works." - Me http://www.cybercrypt.co.nr

  6. #16
    Macht Nicht Aus moxnix's Avatar
    Join Date
    May 2002
    Huson Mt.
    Ok, I don't know specifically what is causing your problem, but I will give you a temporary fix for this.
    Go to the 'Start" button in the left hand bottom of your screen. Click on this. then "All Programs'. Navigate to 'Accessories' and from there to 'System Tools'. Then go down to 'System Restore". Click on 'System Restore' and pick a highlighted date before you started having this problem. Restore your system to this date.
    If that does not temporarily cure your problem, then restore your system to an earlier date.
    Now that your system is working properly, make a list of everything you have put into the system. You would have downloaded a pop up stopper that is configured to stop all pop ups and is not letting you load or open certain programs that you need. After you identify which one it is then you can restore your system to the previous state and configure this to allow the windows and pop ups that you will need.
    \"Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways, Champagne in one hand - strawberries in the other, body thoroughly used up, totally worn out and screaming WOO HOO - What a Ride!\"
    Author Unknown

  7. #17
    The Doctor Und3ertak3r's Avatar
    Join Date
    Apr 2002
    hmm yes.. but.. if it is malware.. system restore.. will only keep the source of the problem..certainly not the answer..
    Best get to the cause of the problem..

    The problem here is a "Popup" Window when he is trying to update the AV.. certainly sounds odd.. this is why he has been asked for the EXACT Messgae .. untill then all we are doing is clutching at straws.. BUT knowing some of the othe details will help us work out what is happening..

    "Consumer technology now exceeds the average persons ability to comprehend how to use it..give up hope of them being able to understand how it works." - Me http://www.cybercrypt.co.nr

  8. #18
    Senior Member nihil's Avatar
    Join Date
    Jul 2003
    United Kingdom: Bridlington
    This is what is doing it:

    Settings\Temporary Internet Files\Content.IE5\CJ8LS5C7\PopStop[1]\PopStop.dll
    Search for PopStop*.* and you should find where it is? There should be an executable (.exe) that will bring up a control panel that will let you uninstall or temporarily close it?

    If all else fails boot into safe mode (F8 in XP) find PopStop.dll and rename it PopStop.txt........that should bugger it

    Good Luck!

    EDIT: Might be an idea to go into IE <tools> <internet options> and delete cookies, delete files and clear history?

  9. #19
    Senior Member
    Join Date
    Jan 2004
    Originally posted here by nihil
    This is what is doing it:

    Search for PopStop*.* and you should find where it is? There should be an executable (.exe) that will bring up a control panel that will let you uninstall or temporarily close it?

    If all else fails boot into safe mode (F8 in XP) find PopStop.dll and rename it PopStop.txt........that should bugger it

    Good Luck!

    EDIT: Might be an idea to go into IE <tools> <internet options> and delete cookies, delete files and clear history?
    One more thing could be usefull. Safe mode probably would help but there is one more trick with those dlls IE loads on startup. Start regedit.exe and search for popstop.dll. It will probably be in HCR\CLASSID\ {something} \inproc
    Delete {something} and it won't be loaded on startup... now you only have to delete the file phisicaly like nihil instructed you.
    Make your knowledge your deadliest weapon.

  10. #20
    Senior Member
    Join Date
    Jul 2002
    I had something like this happen a while back with MSIE and it turned out to be a bug of some kind. I don't recall what it was at this late date. I went through hell trying to get rid of it, and couldn't go to any online av site and run an online test because it wouldn't allow any pop up windows.

    I finally ended up buying McAfee antivirus and it found whatever it was. Naturally, instead of just quarantining it for future reference, I deleted it. I now use Mozilla, and along with McAfee haven't been bothered since.

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