February 10th, 2004, 01:48 AM
Ok, where to begin. For starters I suppose I should give AT&T a big one finger salute for some of the worst support technicians I've ever had to deal with in my life.
I should better explain why.
I recently switched from dial-up to DSL. Easy enough right? nope. Took me 4 days, about
(4-5 hours a day) worth of configuring and screwing around to find out that the whole reason I couldn't connect was because the default options in *their* installation software caused my computer to crash due to some odd glitch with my OS (praise the safe mode gods!). Funny part is...they didn't find the resolution to the problem, I had to (thank you Google).
You would think it ends there? no deal. I finally got the damn thing working semi-right (still had some issues to resolve) and *poof* they decided to disconnect my account. why you ask? Because just recently they had someone come and physically test my phone line and said it was physically too 'long' to support DSL. Let's add insult to injury shall we?. I then told tech support my connection was FINE and working except for a few issues. They then STILL proceeded to tell me, DSL *wouldn't* work with my phone line even *after* I explained that I was using it and even sending emails. Nice right?
So I had to re-order the service after I convinced them my phone line CAN support DSL. go figure. Now I have to wait 3 more days they say, while I sit and twiddle my thumbs.
Sorry, I figured I'd share this for anyone going through 'switchover hell'. I actually started this thread to post a cool link (I found in this link in the middle of the whole nightmarish process).
It explains alot of stuff and has a ton of links.
Anyways, I apologize for the rant but I couldn't help but figure people at AO would understand my frustrations and maybe even get a chuckle from my bad luck
The object of war is not to die for your country but to make the other bastard die for his - George Patton
February 10th, 2004, 04:43 AM
Wow sounds like you were going through hell and back with them over it. I hope that when it gets hooked back up you won't have any more problems. That is a pretty good link Btw