Norton help
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  1. #1

    Norton help

    my friend is having problems with norton AV. it won't let him turn on the e-mail scanner, disc scanner, or the firewall. i went to his house to check it out. i clicked the enable button to turn them all on, but it didn't do anything. what should he/i do? i was thinking that i should uninstall it then reinstall it, but i don't know. HELP!!

  2. #2
    Senior Member
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    Can you do an update and manual vurus scan? Just in case something viral is causing the problem.
    \"You got a mouth like an outboard motor..all the time putt putt putt\" - Foghorn Leghorn

  3. #3
    no. i tried that and it still didn't work.

  4. #4
    AO Decepticon CXGJarrod's Avatar
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    Does still have time left on his subscription? I have had problems with older versions of Norton and the subsription running out. What version of Norton does he have installed?
    N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)

  5. #5
    Super Moderator: GMT Zone nihil's Avatar
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    I would run an online AV scanner like "housecall" from Trend Micro or the one from Panda Software, just to be sure it isn't something "attacking " Norton.

    Failing that, uninstall and reinstall, it could be that something has become corrupted or is clashing with it. Have you tried running it in safe mode, and manually activating it.

    I had the same sort of problem with McAfee a while back, and reinstallation solved it. I never found out why

    Is your friend running any other interactive security software like a firewall, spyware defence, trojan defence? that can sometimes be the cause? It might be worth switching off as much stuff as you can, then try activating it?

    Cheers
    If you cannot do someone any good: don't do them any harm....
    As long as you did this to one of these, the least of my little ones............you did it unto Me.
    What profiteth a man if he gains the entire World at the expense of his immortal soul?

  6. #6
    Senior Member OverdueSpy's Avatar
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    nihil - McAfee is buggy that way and I've encounterd the same situation countless times. When a Dat file gets corrupted it can hose the entire program. Ocassionally I can force a dat update but most of the time I am forced to reinstall also. After saying all of that I think you are right.
    The mentally handicaped are persecuted in this great country, and I say rightfully so! These people are NUTS!!!!

  7. #7
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    There are also several different types of spyware that can disable firewalls. After you scan at Housecall, which nihil recomended, run Spybot Search & Destroy (make sure you update!) and Adaware 6.0 (make sure you update!).

  8. #8
    AO Decepticon CXGJarrod's Avatar
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    One more thing to think of:

    Have you tried manually updating the virus definitions?
    N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)

  9. #9
    i've tried to manually update the virus definition, but it doesn't work.

  10. #10
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    about adaware

    im not sure if this is common knowledge or just a rumor, but to my understanding, adaware makes its own spyware, personally i use webroot:spysweeper, of course just ignore me if im talking about the wrong thing
    [shadow]The Black Fox[/shadow] http://www.antionline.com/sig.php?imageid=641 Killing Viruses One at a Time. http://www.AntiOnline.com/sig.php?imageid=639

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