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Thread: Crystal Reports Help

  1. #1
    Flash M0nkey
    Join Date
    Sep 2001

    Crystal Reports Help

    Ok looking for some of you crystal wizards here to give me a wee hand.
    Am still waiting on my crystal training but have been playing round a bit in it and have come across a bit of a problem which I can't find a solution for in the help files.

    Data is storred in a SQL database which I'm linking into through ODBC - in the table there is a field CALL_OUTCOME which stores the outcomes each agent saves at the end of their calls.

    Now I want to write a report that shows how many of each outcome we have per day/week/month

    now i can work it out one at a time by using

    {database.CALL_RESULT} = "The call result"

    but how do i make it count for different types so that i have a report like :::

    call outcome 1 = 400
    call outcome 2 = 259
    call outcome 3 = 736

    and so on

    any one got any ideas? and please in complete newbie terms



  2. #2
    I have the program but do not use it. What does it do? I lost the instruction manual? Oops, it was a 5 finger discount.

  3. #3
    Flash M0nkey
    Join Date
    Sep 2001
    it allows you to produce reports from many different data sources
    they can be displayed for print or exported to different formats on placed on a webpage hosted on its own built in server

    great piece of software for business's but is a bugger to learn


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