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May 28th, 2004, 06:21 PM
#1
Norton Corporate 9.0 Help
Having trouble with Norton Corporate on a Win2k machine (Sp4).
I installed Norton Corporate 9 on the machine this morning. (Updated from 8.1) User logs in and tells me it gives her an error stating that a certain component was not installed. User is using Outlook 2000. Now the user cannot recieve email, but can send email. I was going to try and uninstall 9.0 (we have Antivirus checking all email messages at the mail server level) so that I could work on it after the user had left. When I am uninstalling, it prompts me for a password. Neither the local admin password or the Norton Corp password works for this. (Caps lock on or off) Anyone have any ideas or know of a default password for Norton uninstalls?
N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)
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May 28th, 2004, 06:33 PM
#2
Hi Jarrod, you can give the attached file a try. It's called 'nonav' and was given to me by Symantec's Tech Support.
Use with caution, I believe if you have other Symantec products installed it might rip them up as well.
Cheers:
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May 28th, 2004, 06:44 PM
#3
I would guess that thed password would be that of the active account when installed.
Below is from symantec how to manualy uninstall.
Manually uninstalling Symantec AntiVirus Corporate Edition 9.x client from Windows NT/2000/XP/2003
Situation:
This document describes how to uninstall Symantec AntiVirus Corporate Edition 9.x client from Windows NT/2000/XP or Windows Server 2003 (32-bit) manually.
Solution:
Removing Symantec AntiVirus client manually takes the following four basic steps:
Stop Symantec AntiVirus services
Remove Symantec AntiVirus from the registry
Remove Symantec AntiVirus from the Start menu
Remove Symantec AntiVirus from the hard drive
Stop Symantec AntiVirus services
Stop the following services before removing items from the registry, Start menu, or hard drive.
Intel Alert Handler
Intel Alert Originator
Intel File Transfer
Intel PDS
SAVRoam
Symantec AntiVirus Definition Watcher
Symantec Event Manager
Symantec Network Drivers Service
Symantec Password Validation
Symantec SecurePort
Symantec Settings Manager
Symantec AntiVirus
On the Windows taskbar, click Start > Run.
In the Run Dialog box type the following:
services.msc
Click OK.
Right-click the Intel Alert Handler service, and click Stop.
Perform step 4 for each of the services listed above.
To remove the Symantec AntiVirus keys from the registry
You must have administrator permissions (read and write) to edit the registry.
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WARNING: We strongly recommend that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to back up the Windows registry for instructions.
--------------------------------------------------------------------------------
Exit all open programs.
On the Windows taskbar, click Start > Run.
In the Run dialog box, type the following:
regedit
Click OK.
In Registry Editor, in the left pane, go to the following key:
HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers
Right-click the LDVPMenu entry, and then click Delete.
Go to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec
Delete the following child keys:
Common Client
SharedDefs
Symantec AntiVirus
Symevent
SymNetDrv
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps
Delete the following entries:
VP6ClientInstalled
VP6UsageCount
AVENGEDEFS
Common Client
Common Client Data
Common Client Decomposers
IDSDefs
SAVCE
SCS Install Directory
Symantec Shared Directory
SymNetDrv
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services
Delete the following child keys:
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Note: Delete the SymEvent keys only if Symantec Client Security is the only Symantec program installed.
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ccEvtMgr
ccPwdSvc
ccSetMgr
DefWatch
Intel Alert Handler
Intel Alert Originator
Intel File Transfer
Intel PDS
NAVENG
NAVEX15
SavRoam
SAVRT
SAVRTPEL
SNDSrvc
Symantec AntiVirus
SymEvent
SYMREDRV
SYMTDI
Go to any existing "ControlSet*"\Services keys and delete the same entries like in the previous step.
Delete the SymEvent keys only if Symantec Client Security is the only Symantec program installed.
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application
Delete the following entries:
Defwatch
ccEvtMgr
ccSetMgr
Intel Alert Handler
Intel Alert Originator
Intel AMS II
Intel File Transfer
Intel PDS
SavRoam
Symantec AntiVirus
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System
Delete the following SAVRT entry.
Go to any existing "ControlSet*"\Services\EventLog\Application and "ControlSet*"\Services\EventLog\System keys and delete the same entries like in the previous four steps.
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\SOFTWARE\INTEL
Under the Intel key, expand the DllUsage key, and then delete the VP6 key.
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WARNING: Be careful not to delete the Intel folder, since other programs or hardware might be using this key.
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In the left pane, highlight "My Computer."
Click Edit > Find.
Search for "VirusProtect6" and delete all entries of this key.
In the left pane, highlight "My Computer."
Click Edit > Find.
Search for:
497CA84818B8A04418EA464733D75B72
Delete all entries found.
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WARNING: Follow the next two steps only if no other Symantec applications use virus definitions on the computer. If there are applications using virus definitions when the SharedDefs key is deleted, they will have to be uninstalled and reinstalled in order to function.
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If other Symantec applications that use virus definitions are installed, skip to step 31. Otherwise, go to the HKEY_LOCAL_MACHINE\Software\Symantec key.
Delete the SharedDefs entry.
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Delete the {848AC794-8B81-440A-81AE-6474337DB527} key.
Go to the following key in the left pane:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Delete the vptray and ccApp keys.
Restart the computer.
Symantec AntiVirus is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.
To remove Symantec Client Security from the Start menu
Right-click the Start button, and then click Open All Users.
Double-click Programs.
Right-click the Symantec Client Security folder, and then click Delete.
To remove Symantec Client Security from the hard drive
Click Start, point to Programs, and then click Windows Explorer.
Go to the Program Files folder.
Delete the Symantec AntiVirus folder.
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WARNING: Follow the next three steps only if Symantec AntiVirus is the only Symantec application installed. If the VirusDefs folder is deleted while there are other Symantec applications using virus definitions, they must be uninstalled and reinstalled in order for them to function.
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If Symantec AntiVirus is the only Symantec product on your computer, delete the Symantec folder.
Go to the Program Files\Common Files\Symantec Shared folder.
If Symantec AntiVirus is the only Symantec product on your computer, delete the VirusDefs folder.
Go to the folder appropriate for your operating system:
In Windows NT 4.0, go to the following folder:
C:\Winnt\Profiles\All Users\Application Data\Symantec
In Windows 2000/XP/2003, go to the following folder:
C:\Documents and Settings\All Users\Application Data\Symantec
Delete the Symantec AntiVirus Corporate Edition folder.
Exit Windows Explorer.
What happens if a big asteroid hits the Earth? Judging from realistic simulations involving a sledge hammer and a common laboratory frog, we can assume it will be pretty bad. - Dave Barry
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May 28th, 2004, 06:51 PM
#4
I am going to go ahead and try your solutions.
Thanks for your help!
N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)
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May 29th, 2004, 04:28 AM
#5
before you try all that, maybe the client didn't have a chance to pick up the corp. password before it screwed up. try using "symantec" the default. sometimes its the simple things
Bukhari:V3B48N826 “The Prophet said, ‘Isn’t the witness of a woman equal to half of that of a man?’ The women said, ‘Yes.’ He said, ‘This is because of the deficiency of a woman’s mind.’”
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June 11th, 2004, 03:22 PM
#6
Originally posted here by Tedob1
before you try all that, maybe the client didn't have a chance to pick up the corp. password before it screwed up. try using "symantec" the default. sometimes its the simple things
Missed this. I was trying Norton, but I will have to try symantec next time. DJM's tool unregistered enough stuff so that I could uninstall through add/remove progams and reinstall.
N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)
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June 11th, 2004, 06:28 PM
#7
Banned
If I remember correctly, the default password for NAV Corporate is: ' symantec ' Try that.
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June 11th, 2004, 06:32 PM
#8
Originally posted here by SexyBadGirl
If I remember correctly, the default password for NAV Corporate is: ' symantec ' Try that.
Thanks SexyBadGirl, but the problem is already fixed. I used Djm's tool and then reinstalled.
N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)
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