hey, i tried to use remote assistance with win xp to help a friend with her computer and i had 2 problems... the first time i tried to connect it gave me some kinda error about Remote assistance connection could not be established because the remote host name could not be resolved. Please try again. she is on a laptop and im on a desktop but, i dont think that really matters... now i finally did get connected to her by just trying more than once lol but when i did get connected i got booted off her computer almost immediately i screen looking strangely like a screensaver came up on her comp and once it did, it kicked me off and i no longer had control of her computer. so whats the deal??