This is a link to the story:

http://news.com.com/User+exchanges%3...?tag=nefd.lede

This article is very interesting and brings up some good points. Open source project might make you think the company will lose money, but they actually don't. I mean think of it as free development that works as a win-win for both sides (the company , and the customer/developer). In most situations the add-ons or features changed to enhance the product actually show up in the new versions of the product. I just found this to be a neat article.