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June 20th, 2004, 03:57 AM
#1
Modem Issues Need help ASAP
Hello fellow members of Antionline.com I am needing of some advice. I
am currently fixing a friends PC. Which is a Dell Inspiron |1100
Labtop. The operating system is Windows XP home edition. What the issue
is Modem trouble. When I go start, control panel, printers and other
hardware, then phone and Modem options, then hit the modem tab Under
'The following modems are installed its says :PCTEL 2304WT V.9X MDC
Modem attached to: Not functional I am unable to access
properties. The only buttons that are functionable are Add and
Remove When I try to connect to the internet using this internal
dial up modem I get this message
Dial-up networking error: A connection to the remote computer
could not be established because the modem was not found or was
busy.Error code 797.
797 means Modems cannot be detected. Now when I go to the control panel
and try using Adding new hardware when I try to start If I use
remove then add to un-istall the drivers and re-install
the drivers would this resolve the issue? When I go to the Device
Manager and click on modems it has an yellow explaination point. I try
to un-istall and re-install modem drivers I got error code 10 using add
new hardware wizard. If I can have access to the modems properties I
can use AT&F Which will reset the modem back to the orginal factory
settings then rebooting the PC. But Unable to do this. What would be
the best way to resolve this issue? I searched google to resolve this
http://support.microsoft.com/default.aspx?kbid=329184 Aswell as cold
rebooting the PC. My friend doesnt have the Modem software, I checked
the site for latest drivers, firmware etc.. cant do this because I am
unable to query modem to read the ATI commands ATI1-7. Anyone have any
advice that would resolve this issue? All help is greatly appreciated? Computernerd22
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