W2k SP4 Update Failure
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Thread: W2k SP4 Update Failure

  1. #1

    Question W2k SP4 Update Failure

    I have a W2k machine that I can't get to update to SP4 to save my life. Every time I try, I get this rather odd message:

    The file c:\program files\outlook express\msimn.exe is open or in use by another application.
    Funny thing is, Outlook isn't running, and msimn.exe isn't shown as running in task manager either.

    No luck in safe mode either.

    Anyone run into this issue?

  2. #2
    AO Decepticon CXGJarrod's Avatar
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    Is this the network install (downloaded) or just through Windows Update? If its through Windows update, try downloading the network install.

    http://www.microsoft.com/windows2000...p4/default.asp
    N00b> STFU i r teh 1337 (english: You must be mistaken, good sir or madam. I believe myself to be quite a good player. On an unrelated matter, I also apparently enjoy math.)

  3. #3
    Alas, that didn't work either. Got the same message.

  4. #4
    Senior Member
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    maybe a virus, live bugbear?
    run hijackthis on that machine and post log here.
    Meu sítio

    FORMAT C: Yes ...Yes??? ...Nooooo!!! ^C ^C ^C ^C ^C
    If I die before I sleep, I pray the Lord my soul to encrypt.
    If I die before I wake, I pray the Lord my soul to brake.

  5. #5
    Top Gun Maverick811's Avatar
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    How about possibly removing Outlook Express from Components within Add/Remove Programs then give it another try. Unless you are using Outlook Express, that is...
    - Maverick

  6. #6
    Duh! *smacks own forehead* Remove OE, which we indeed don't need. Geez, why didn't I think of that? I have an amazing ability of overlooking the obvious. I'll give it a try.

  7. #7
    Hmm, well, this is rather odd. OE isn't shown in Add/Remove Windows components, and in Program Files it's listed but can't be found if double-clicked, so something is awry (user messed something up somewhere I wonder?).

    HijackThis sayeth:

    Logfile of HijackThis v1.97.7
    Scan saved at 12:34:27 PM, on 6/29/2004
    Platform: Windows 2000 SP1 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\winnt\System32\smss.exe
    C:\winnt\system32\winlogon.exe
    C:\winnt\system32\services.exe
    C:\winnt\system32\lsass.exe
    C:\winnt\system32\svchost.exe
    C:\winnt\system32\spoolsv.exe
    C:\WINNT\System32\svchost.exe
    C:\Program Files\CA\eTrust\InoculateIT\InoRpc.exe
    C:\Program Files\CA\eTrust\InoculateIT\InoRT.exe
    C:\Program Files\CA\eTrust\InoculateIT\InoTask.exe
    C:\CA_LIC\LogWatNT.exe
    C:\winnt\system32\regsvc.exe
    C:\winnt\system32\MSTask.exe
    C:\winnt\system32\stisvc.exe
    C:\winnt\System32\WBEM\WinMgmt.exe
    C:\winnt\Explorer.exe
    C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe
    C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\Administrator.HIFS\Local Settings\Temporary Internet Files\Content.IE5\OZZR1OLL\HijackThis[1].exe

    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\winnt\System32\msdxm.ocx
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\eTrust\INOCUL~1\realmon.exe -s
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
    O4 - Global Startup: Principia Pro Online Update.lnk = C:\Program Files\Morningstar\Principia\Schedupd.exe
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
    O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/downlo...22/wmv9VCM.CAB
    O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...086.3049884259
    O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = HIFS
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = HIFS
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = HIFS

    I don't see anything out of the ordinary in there...

  8. #8
    Senior Member
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    yeap you got me. Cant see anything wrong (except that you are using crap CA antivirus
    when u are installing SP4, you have disabled A/V right? sometimes A/V software crash service pack installation
    Meu sítio

    FORMAT C: Yes ...Yes??? ...Nooooo!!! ^C ^C ^C ^C ^C
    If I die before I sleep, I pray the Lord my soul to encrypt.
    If I die before I wake, I pray the Lord my soul to brake.

  9. #9
    No, but CA hasn't interfered with the various other computers I've run the update on (though I totally agree CA is crap!!). Given it's an Outlook Express executable that's preventing the installation, it shouldn't be CA.

  10. #10
    They call me the Hunted foxyloxley's Avatar
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    You are on SP1, When we updated any S/Ware at my previous employer (me Elec Eng ) They always 'tried' to go up in small steps.

    On MS this link to the SP's http://support.microsoft.com/default.aspx?kbid=260910
    55 - I'm fiftyfeckinfive and STILL no wiser,
    OLDER yes
    Beware of Geeks bearing GIF's
    come and waste the day :P at The Taz Zone

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