Fraudulent Screen and Emails
Recently our customers reported receiving a fraudulent screen attempting to trick them to provide personal information. Other customers have reported receiving fraudulent emails.
A few of our customers have reported seeing a screen similar to the one below when they log into Chase Online.This screen is a result of a Trojan horse program (Download.Ject, which is also known as JS.Scob.Trojan, Scob, and JS.Toofeer) which places code on your PC in order to obtain information about your accounts. This information can be used to perpetrate identity theft or compromise your existing accounts at Chase or elsewhere. Please do not enter any information onto this screen. Please notify Chase immediately at one of the numbers below.
These e-mails either contain a virus as an attachment, request personal information, or direct the recipient to a site, which appears authentic but is an unauthorized counterfeit website. If this information is submitted, it can then be used to perpetrate Identity Theft or compromise existing accounts at Chase or elsewhere.
> See Fraudulent E-mail Examples (Last updated April 27, 2004)
Chase does not send out e-mails requesting personal information. If you receive a e-mail requesting such information, do not respond. If you have already responded, notify us immediately.
If you need to contact us through the Internet, you may do so through our secure website by logging into Chase OnlineSM and using the Message Center.
For additional information on ways to protect your Chase accounts and personal information, or if you feel that you were a victim of a fraudulent e-mail purporting to be from Chase, visit the Protect Your Identity & Accounts section for a free Chase Identity Theft kit. You can also call the FTC toll-free at 1-(877) IDTHEFT (438-4338) or you can go to the Federal Trade Commission's (FTC) consumer website at www.consumer.gov/idtheft.*
You can also find more information on how to protect yourself from this Trojan Horse or remove it from your PC can be found at http://www.microsoft.com/security/in...load_ject.mspx
or at the web site of the company which makes your anti-virus software.
If you suspect suspicious activity on your account, please notify Chase immediately at one of the numbers below.
Chase Deposit Customers:
If you are contacting us from outside of the United States please call Customer Service at 1-713-262-3300.
Chase Personal Financial Services Clients:
Personal Line: 1-800-216-2700
Chase Credit Cards:
Chase Auto Finance:
Auto Leases: 1-800-227-5151
Small Business Customers: