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September 30th, 2004, 11:42 PM
#1
Senior Member
Installing the DAMM scanner !!
Hi ppl
How u guys doing?
Well, here i´am late night "home work" with the PCs..
Here´s a brief:
- Genius ColorPage HR6 USB scanner
- Windows XP Pro with SP1
- PIII 800Hz
- VIA694 Motherboard (i guess i dont remember but its look´alike)
PROBLEM:
This windows error appears evrytime that the Keyscan tries to start at the startup
(its that window that tell to send the error to microsoft..u know)
I can see in the scanner utility that a connection was made, turn on and off the lamp and all
but the keyscan gives that error..the scanner is installed properly, i got the drivers from www.genius-europe.com ... i dont know what else to do..
Is this a problem with XP, with the drivers ? or something else...
Thanx, anymore info please let me know
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October 1st, 2004, 02:57 AM
#2
Owmen
You might have a real problem there:
I found the troubleshooting section for the User's Guide to that scanner and here's the bad news:
Software Requirements....
Genius ColorPage-HR6 USB scanner can only operate under the Microsoft Windows 98 operating system.
The guide can be found here
I would contact MS and see what they say buttttt......
sorry,
Edit: and at another site:
Parallel model requires parallel port and Windows Me/2000/98/95/NT 4.0
USB model requires available USB port and Windows Me/2000/98
The problem is you have a USB model.
Edit: kurt_der_koenig - that's way the big butt.....lol
Connection refused, try again later.
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October 1st, 2004, 03:26 AM
#3
...can only operate under the Microsoft Windows 98 operating system.
Try to run it in the compatibility mode that xp has! Right click>properities>compatibility>click the box that says run this in........>then select win 98. This should work but do it under the programs directory and not the icon that might be on your desktop. Hope this helps some.
I would contact MS and see what they say buttttt......
lol..like they would get back to you! lmao
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