Safe Mode has been mentioned to him three times already. He has not come back with any indication of whether the system will boot into it and remain stable. We are still no wiser as to whether this is a hardware or a software issue.Yes it is, I call it booting from safe-mode.
Apart from a rather enigmatic:
We haven't really had any feedback at all?I just now have to do some research to figure out how to get rid of whatever is on my computer.