Thomson problems!

[The_Crow18]

I know, i really know that this is not the right place to ask this but, i have no´were else to go to, and for what i know you guys are experts, here is my big problem:

My uncle has a Thomson DPL 800 UD system, and the only problem (and BIG one) is that, it refuses to read backup CDs.
He was told that he could unlock that function but the guy was really lame and whanted alot of € for that, and the place were he bought it went broke.
I already sent an e-mail to Thomson but they wont replay

I have no were else to go, please someone help me! please!!

Thanx alot

[foxyloxley]

When you say that it refuses to read 'back-up' CD's, does it still read / play music / games etc ?

Or is it not booting from the CD ?

If you could just add the extra details to your post, it would be appreciated.

[The_Crow18]

I´ll try to get more info, cuz u see, its not mine has i said, its my uncles device, but for what they told me it just cant play things..

But do u have any ideia how things are happening? and why? is it loocked to backups? i dont know

[foxyloxley]

If the CD's just don't 'play', there is always the option that the CD was disabled in the BIOS.

Also :
Could you explain what YOU mean, EXACTLY, by back-ups ?

I'll post the link to a sticky in General Computer Discussions,
This gives a list / template of details required to allow the membership a better chance of an answer in the shortest time, I've already had to ask two things, sometimes speed is of the essence

http://www.antionline.com/showthread...hreadid=262601

It 'should' lead to the following table.
Fill in the details that you can, find as many as you can, add details you think are relevant.

General Computer Problem - Template
What is nature of problem? (program freezing/windows not booting/no internet etc)
What Operating System are you running (eg Windows 98, Windows XP etc)
Do you have all critical Updates installed?
If you answered No to last question what was last update you installed?
Do you have an antivirus program?
If yes what program is it?
Also do you keep it updated with latest definitions?
Do you have a firewall?
If yes what type?
Do you have any spy/adware checking programs?
If yes what ones?
Have you scanned your PC with an online virus scanner
If yes what were the reults?
How do you connect to the internet? (dial-up, adsl etc)
Are you on a LAN?
If yes what type is it (Home/Business – Wireless etc)
Are you receiving any error messages?
If yes what do they say?
Is there anything which is triggering error (running certain application etc)?
If yes please give details
Do you have any other devices connected? (usb drives/external HD’s/printers etc)
Any other comments?