Hi folks I am having a real problem with my Vista scanner I was inserting a photo when my scanner stopped working. I have tried removing and reinstalling the software no luck I have tried googling no help either. The lamp comes on but then the test for scanner comes up and can not find the scanner. I have a pentium 3 and am running windows 98se. The version of my scanner is Astra 2000 u/p 3.52p. When I go into systems tools it comes up problem device and the following I have tried to use the self-help but there was nothing there that made any difference when I tried.
Communications Port (COM2)
Ports
This Device Has a Problem: Code=12 (0xC)
This device is causing a resource conflict. To resolve the conflict, use the
Hardware Conflict Troubleshooter in Help.
Registry Key: HKEY_LOCAL_MACHINE\enum\ACPI\*PNP0501\00000002
Alloc resources: None
Forced resources: None
Boot resources: None
Filtered resources: Logical Configuration 0
IRQ: 4 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x03F8 Max=x03FF Alias=x00, Decode=x00
Logical Configuration 1
IRQ: 3 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x02F8 Max=x02FF Alias=x00, Decode=x00
Logical Configuration 2
IRQ: 4 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x03E8 Max=x03EF Alias=x00, Decode=x00
Logical Configuration 3
IRQ: 3 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x02E8 Max=x02EF Alias=x00, Decode=x00
Logical Configuration 4
IRQ: 3 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x03F8 Max=x03FF Alias=x00, Decode=x00
Logical Configuration 5
IRQ: 4 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x02F8 Max=x02FF Alias=x00, Decode=x00
Logical Configuration 6
IRQ: 3 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x03E8 Max=x03EF Alias=x00, Decode=x00
Logical Configuration 7
IRQ: 4 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x02E8 Max=x02EF Alias=x00, Decode=x00
Basic resources: Logical Configuration 0
IRQ: 0 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x03F8 Max=x03FF Alias=x00, Decode=x00
Logical Configuration 1
IRQ: 0 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x02F8 Max=x02FF Alias=x00, Decode=x00
Logical Configuration 2
IRQ: 0 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x03E8 Max=x03EF Alias=x00, Decode=x00
Logical Configuration 3
IRQ: 0 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x02E8 Max=x02EF Alias=x00, Decode=x00
Logical Configuration 4
IRQ: 0 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x03F8 Max=x03FF Alias=x00, Decode=x00
Logical Configuration 5
IRQ: 0 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x02F8 Max=x02FF Alias=x00, Decode=x00
Logical Configuration 6
IRQ: 0 Mask: x0008
IO Range: Base=x0000 End=x0000 Min=x03E8 Max=x03EF Alias=x00, Decode=x00
Logical Configuration 7
IRQ: 0 Mask: x0010
IO Range: Base=x0000 End=x0000 Min=x02E8 Max=x02EF Alias=x00, Decode=x00
Driver: Ports\0001
Driver Date: 4-23-1999
Driver: serialui.dll
File Size: 12048 (0x2F10)
File Date: 4/23/1999 10:22 PM
Company Name: Microsoft Corporation
File Version: 4.10.1998
Driver: serial.vxd
File Size: 18625 (0x48C1)
File Date: 4/23/1999 10:22 PM
Company Name: Microsoft Corporation
File Version: 4.10.2222
I am not sure if this means anything but I am at a loss what to do. Any help would be very nice as I need the scanner for work.
PLEASE AND THANKYOU