Stop message 0x0000000A on an existing installation Descriptive text: IRQL_NOT_LESS_OR_EQUAL
Usual cause: Drivers are using improper memory addresses.
Use the Online Crash Analysis tool at the Microsoft Web site. You can use this tool to send error reports to Microsoft and track their status by using your Microsoft Passport information. You can access the Online Crash Analysis Web site by using the Error Reporting service or by using your Web browser. When it is enabled, the Error Reporting service monitors your system for kernel and user mode faults that are related to operating system components and applications. With kernel-mode reporting, you can obtain more information about the problem or condition that caused the Stop error. For more information, see System and program error reporting overview.
If you can start the operating system, check the System Log in Event Viewer for additional information that might help determine the device or driver that is causing the problem. To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, and then double-click Event Viewer.
Confirm that your hardware is designed for the Windows Server 2003 family by clicking the appropriate link in Support resources.
Disable any newly installed drivers and remove any newly added programs.
If the computer will not start normally, try starting it in Last Known Good Configuration or in Safe Mode, and then remove or disable newly added programs or drivers. For information about how to start your computer in Safe Mode, see Start the computer in Safe Mode. For more information about how to start your computer in Last Known Good Configuration, see Start the computer using the last known good configuration.
When you use Last Known Good Configuration, system setting changes made after the last successful startup are lost.
Remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on).
Ensure that you have updated drivers for your hardware devices. Also, ensure that you have the latest system BIOS (for x86-based and x64-based computers) or the correct firmware (for Itanium architecture-based computers). The device manufacturers can assist you in obtaining these items.
Run system diagnostics supplied by your hardware vendor, especially a memory check.
Disable memory caching in the BIOS (for x86-based and x64-based computers) or EFI (for Itanium architecture-based computers). Contact your hardware manufacturer if you need assistance in performing this step.
You can search the Microsoft Web site for updated information on this Stop message. To do this, see Welcome to Microsoft Help and Support at the Microsoft Web site, click a search option, and then follow the instructions on the page. When typing keywords, use stop 0x0000000A.
For more information about articles, troubleshooting wizards, and items you can download, see Updated technical information.