You have now started the online cancellation process for a 1&1 package,
domain or feature within a package, contract ID ********.
To complete the process you will need to activate your request. In order
to do so, you will receive an e-mail message with a special link which you
need to click to complete the process.
If you do not receive this e-mail and click on the link within 7 days
your cancellation request will not be concluded and your package will
Should you not receive this e-mail message, you can request that it be
re-sent by accessing the cancellation tool at https://cancel.1and1.com.
Log in with your 1&1 customer details and then click on 'Status/Undo' in
the left navigation bar. In the summary table locate the 'Re-request
confirmation' link alongside the contract ID. Click on this link to have
the e-mail message re-sent.
You will then receive an e-mail confirming that the cancellation is
If you do not receive an e-mail within 48 hours then your order has not
been processed. Please contact our Billing Team (by e-mail at
or by phone, Monday to Friday, 9am-5pm EST on
1-877-300-8316) to ensure your cancellation request is processed
If you ordered any 1&1 software CD, please note that, as required by our
terms and conditions, you are no longer entitled to continue using
licensed software. The software should be de-installed and completely
removed from any computer where it may have been installed. Also, any
copies or backup versions of the software must be permanently removed and
Please note, in addition, that you are required to return all written
documentation received from 1&1 and any software CD which you may have
Your 1&1 Team