Dear LC Customer,
The purpose of this letter is to notify you that Symantec Corporation is discontinuing its L0phtCrack (LC) product line and will no longer provide product code updates, enhancements or fixes to this product line.
Key dates in this process are listed below.
Last Order Date: February 28, 2006
Last Ship Date: March 3, 2006
Customer Help Until Date: December 16, 2006
Symantec will continue to use reasonable commercial efforts to provide available customer support by email to US and Canada based customers who purchased L0phtCrack (LC) products through the dates indicated above. As a courtesy to LC customers, we offer customer help via email regarding product usability inquiries through December 16, 2006.
An FAQ for Licensed Users of L0phtCrack (LC) Products is also attached to help answer commonly asked questions. If you have additional questions about our notification, please contact us by email at mailto:Americas-LCcustserv@symantec.com.
Thank you for your support.
Sincerely,
Sales Operations
Symantec Corporation
FAQ for Licensed Users of L0phtCrack (LC) Products
Question: What versions of the L0phtCrack (LC) product line are impacted by this Sunset Plan?
Answer: All versions of LC product line are impacted as described in this notification to customers. Symantec will discontinue its sale of the current and previously available versions of the product as well as its provision of product upgrades, updates and fixes for all versions of the product effective per the dates mentioned above.
Question: Why is the LC product line being discontinued?
Answer: The LC product line no longer fits into Symantec?s future product strategy. As a result, Symantec will not be applying any future development resources to this product line and will discontinue all sales.
Question: What form of customer support is available to licensed users/customers of LC products?
Answer: LC Customers did not pay for technical product support as part of their LC license agreements, and Symantec does not offer technical support for this product line. Customers based in the US and Canada can inquire about general product use/usability by email to
Americas-LCcustserv@symantec.com through December 16, 2006. Customers who re-install their licensed copy of LC and need an Unlock Code can submit an email request to
Americas-LCcustserv@symantec.com with the following information through December 16, 2006:
LC version number (2.5, LC3, LC4 or LC5):
If LC5, please indicate if you've purchased the Professional or Administrator edition:
LC Serial Number:
Company Name:
Complete Company Address (street, city, state/prov, zip/postal code):
Company URL:
Nature of Business:
Commercial or Public Sector (if Public Sector, please specify government, military or police):
Contact Name:
Contact Phone Number:
Question: Can LC licensed users continue to use LC products after this Sunset Plan notification has been sent to Customers?
Answer: Professional and Administrator users have perpetual license to use the LC product they purchased. Consultant users have one year license from date of product receipt to use the LC product they purchased.
Question: Where can the customer get more information about LC5 and the FAQ Documentation about the product?
Answer: LC5 product information is available with the software installation of the product under the Help menu. Licensed LC customers may also submit product inquiries to
Americas-LCcustserv@symantec.com with the following information through December 16, 2006:
LC version number (2.5, LC3, LC4 or LC5):
If LC5, please indicate if you've purchased the Professional or Administrator edition:
LC Serial Number:
Company Name:
Complete Company Address (street, city, state/prov, zip/postal code):
Company URL:
Nature of Business:
Commercial or Public Sector (if Public Sector, please specify government, military or police):
Contact Name:
Contact Phone Number:
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