January 24th, 2006, 08:49 PM
Problem with IE6
My windows update fails to install new updates on my XP dell laptop. I have SP2 and IE6 on inspiron 4150. I also noticed for about 6 months or so that opening internet explorer actually shows up as explorer.exe in a porcess listing using sysinternals, or task manager. Opening additional IE windows only adds memory to explorer process. I guess I am running IE that is embedded in windows explorer? I don't remember what I did to get to this but the bottom line is that ever since then windows updates is not functional.
I cannot reinstall SP2 nor IE6. I tinkered with services making sure nothing is disabled, and also making sure that update service is automatic, along with other XP services required.
I do run hijackthis regularly and didn't notice anything unusual, didn't find any ADS, also run systinternals tcpviewer often while working and nothing unusual. No rootkits have been found(using the sysinternals stuff). Cain&Abel's sniffer is also running from time to time to see if something unusuall is happening. But nothing in the form of rootkits or logon attempts is seen. At least nothing on the network level.
Any ideas what I could have done to create this. I like the fact that everything runs from explorer process but I'd like to update the laptop as well.
January 24th, 2006, 08:56 PM
OK, don't panic, but you may have a trojan, malware or redirector running. You probably can't see it unless you boot to Safe Mode. Here's what I recommend:
1. boot to Safe Mode with networking.
2. update your AV
3. download and run HijackThis (http://www.spywareinfo.com/~merijn/)
4. post the results here for us to look over
5. in the meantime, run a full scan of the hard drive with your AV and get SpyBot, or one of the other free spyware scanners and run it. Don't leave Safe Mode until you have completed the scans.
January 24th, 2006, 09:48 PM
I run the scans regularly. In safe mode I ran at least 3 times since i noticed that IEexplore.exe does not show in the process listing. Spybot and Ad-aware.
Also sysinternals rootkit revealer does not find anything in safe mode.
attached is the hijackthis listing. Didn't ignore anything.
January 24th, 2006, 10:10 PM
Since I don't have Auto-update on, within the last six months, I had to manually install a new windows update manager. Have you installed the new one? The old one won't work any longer.
Connection refused, try again later.
January 24th, 2006, 10:21 PM
I didn't see what I thought would be there, in the HijackThis log. So, Relyt is correct, you probably don't have the updated updater. The update site should try to automatically fix you updater, but if not, try this link:
January 24th, 2006, 10:56 PM
Just another thought (darn two in one day!!!), make sure your firewall isn't blocking the updating program as well. Some folks forget about that. And especially if they have told their firewall not display a window everytime that program wants to access the Internet.
Connection refused, try again later.
January 24th, 2006, 11:04 PM
Failed fixing the updater. Automatic update service is running. Should i stop it first?
Now that I am looking into stuff, I have the side-by-side dlls in the Winsxs directory and comctl32.dll (user experience controlls) is loaded from WinSxS folder in addition to system32.
I remember that at one point I needed the debug and release version of mfc runtime libraries to avoid some linker errors. I think that ever since installing the debug version of mfc runtime libraries, I have the side-by-side stuff and the strange behavior of my IE running within the explorer process. Maybe i am off but if anyone is more familiar with the use of side-by-side dlls in XP, let me know.
January 24th, 2006, 11:19 PM
Why not go to the Windows Update Troubleshooter Page and see if your problem is listed there.
I has 90% of the most common faults there so you may get lucky!
January 25th, 2006, 12:06 AM
Another thing you can try is downloading Spybot S & D and run a scan and see if you may have some HOST file "redirects", some spyware/malware will trick your HOST file to see the autoupdate URL for either the Windows or even your AV updaters and stop it from calling Home....just a thought....
PC Registered user # 2,336,789,457...
"When the water reaches the upper level, follow the rats."
January 25th, 2006, 12:15 AM
Do you have Process Explorer? I think it might help to download and run that so see where things are coming from and if you should have those DLL's and processes running. Might help, can't hurt.