Email Error 554, Relay Access Denied
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Thread: Email Error 554, Relay Access Denied

  1. #1

    Email Error 554, Relay Access Denied

    Got an email problem to throw at you --

    User tries to send email to forward@email.com that forwards email to user@email.com, but it bounces back like so:

    The following recipient(s) could not be reached:



    forward@email.com on 3/6/2006 9:34 AM

    There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.

    <exchangeserver.domain.com #5.5.0 smtp;554 <forward@email.com>: Relay access denied>




    Googling the 554 error, everything I've thus far read said it's a problem with the sender's SMTP settings. However, this user can send email to anyone else, just not this particular user.

    I checked the settings on the server that handles email forwarding, and all that's configured as it should be -- forward@email.com is indeed configured to pass email along to user@email.com.

  2. #2
    Right turn Clyde Nokia's Avatar
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    Can you send an email to the second one OK, without forwarding it?
    Drugs have taught an entire generation of kids the metric system.

    http://tazforum.**********.com/

  3. #3
    Sounds like someone may have some sort of recipient filtering enabled on their SMTP server or within Exchange (especially if it's 2003). Is forward@email.com an object that is in Active Directory?

  4. #4
    Using a special "tech support" account we set up through their exchange server, I tried sending a test message to the forwarding account. I received the same bounce back message myself. I just tried sending it directly to the actual email account, and have yet to get a bounce message.

    Note this is sending mail as an entirely different user on the same Exchange server.

  5. #5
    Right turn Clyde Nokia's Avatar
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    Ok the so you can send a mail direct to the user with out going via the forwarding address, thats a start!

    Can you be more specific on how you are configuring the forwarding - as it would seem that this is where the problem is!
    Drugs have taught an entire generation of kids the metric system.

    http://tazforum.**********.com/

  6. #6
    On the SMTP server is a program called Rocklife MailSite that handles the forwarding. I go into Mail Site Console --> SMTP server name --> Domains --> email.com --> Mailboxes, then run a search for the user name. In the SQL mailbox properties for this user, the "Forward mail to:" field is set to user@email.com.

    It works for all the other users, so it looks to be configured properly.

  7. #7
    Right turn Clyde Nokia's Avatar
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    oookay, maybe some kind of filter on the recipients end that is blocking the forwarded (is that a word??) mails??
    Can you post any headers?
    Drugs have taught an entire generation of kids the metric system.

    http://tazforum.**********.com/

  8. #8
    (Again, I've only changed user and domain names.)

    Microsoft Mail Internet Headers Version 2.0
    From: postmaster@publishingconcepts.com
    To: tech_support@publishingconcepts.com
    Date: Mon, 6 Mar 2006 13:41:13 -0600
    MIME-Version: 1.0
    Content-Type: multipart/report; report-type=delivery-status;
    boundary="9B095B5ADSN=_01C640D8F002D48E00000FA9exchange01.publi"
    X-DSNContext: 7ce717b1 - 1194 - 00000002 - 00000000
    Message-ID: <37cfJiY9Z00000097@exchange01.publishingconcepts.com>
    Subject: Delivery Status Notification (Failure)

    --9B095B5ADSN=_01C640D8F002D48E00000FA9exchange01.publi
    Content-Type: text/plain; charset=unicode-1-1-utf-7

    --9B095B5ADSN=_01C640D8F002D48E00000FA9exchange01.publi
    Content-Type: message/delivery-status

    --9B095B5ADSN=_01C640D8F002D48E00000FA9exchange01.publi
    Content-Type: message/rfc822

    Received: from mail pickup service by exchange01.publishingconcepts.com with Microsoft SMTPSVC;
    Mon, 6 Mar 2006 13:41:12 -0600
    MIME-Version: 1.0
    Content-Type: multipart/alternative;
    boundary="----_=_NextPart_001_01C64155.EC54F2FD"
    Subject: Test Message
    Content-Class: urn:content-classes:message
    X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
    Date: Mon, 6 Mar 2006 13:41:11 -0600
    Message-ID: <B987BCFC6DA0134F812E3ADD55C79247C270AD@exchange01.publishingconcepts.com>
    X-MS-Has-Attach:
    X-MS-TNEF-Correlator:
    Thread-Topic: Test Message
    thread-index: AcZBVwmChDBg8nGZQC+D+KVBeOqzog==
    From: "PCI Tech Support" <tech_support@publishingconcepts.com>
    To: <forward@email.com>
    X-OriginalArrivalTime: 06 Mar 2006 19:41:12.0480 (UTC) FILETIME=[ECA37A00:01C64155]

    ------_=_NextPart_001_01C64155.EC54F2FD
    Content-Type: text/plain;
    charset="us-ascii"
    Content-Transfer-Encoding: quoted-printable

    ------_=_NextPart_001_01C64155.EC54F2FD
    Content-Type: text/html;
    charset="us-ascii"
    Content-Transfer-Encoding: quoted-printable


    ------_=_NextPart_001_01C64155.EC54F2FD--

    --9B095B5ADSN=_01C640D8F002D48E00000FA9exchange01.publi--

  9. #9
    The ******* Shadow dalek's Avatar
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    Hi

    Did the email have an attachment, if so, some carriers may have files size limitations, and you may need to split the attachment or check with the carrier to increase the size....
    PC Registered user # 2,336,789,457...

    "When the water reaches the upper level, follow the rats."
    Claude Swanson

  10. #10
    Nope, no attachment.

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