we had a HP laptop with a bios password, they emailed me a document which i had to read and get signed by my boss. Then i was given a number to speak to HP tech support and then they asked me some questions about the laptop and i explained the situation and they were happy to tell me what to type in to circumvent the bios password apparently the password was tied into the bios version and would only be available for the day issued... giving us time to record the system date and time as displayed by the bios.... although i must confess to not actually trying the laptop again the next day as it was bagged and tagged by then.