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Thread: error message

  1. #1
    Junior Member
    Join Date
    Oct 2005
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    18

    error message

    hi people, i was wondering if anyone has seen this error message:

    SmartBridge Alerts: motiveSB.exe - entry point not found

    the procedure entry point getprocessimagefilenamew could not be located in the dynamic link library PSAPI.DLL.#

    Does anyone know what it means and how to get rid of it? it comes up everytime the p.c starts up

    Many thanks
    If you can\'t convince them, confuse them.

  2. #2
    I'd rather be fishing DjM's Avatar
    Join Date
    Aug 2001
    Location
    The Great White North
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    1,867
    From the mouth of Microsoft:

    SmartBridge -- SmartBridge is distributing an old version of PSAPI.DLL. As a result, users may receive the following error message after installation of Internet Explorer 7 Beta:
    SmartBridge Alerts:MotiveSB.exe Entry Point Not Found

    The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL

    To work around this error:
    Navigate to the installation location for SmartBridge (\Program Files\Verizon...\Smart...)
    Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
    Reboot the system
    The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

    Cheers:
    DjM

  3. #3
    Junior Member
    Join Date
    Oct 2005
    Posts
    18
    Super thanks for the help

    If you can\'t convince them, confuse them.

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