June 7th, 2007, 11:24 PM
I don't think any one else should respond to this thread and I kindly ask any moderator to close this thread.
June 8th, 2007, 12:52 AM
I do believe Mr. Loxley was being sarcastic, if not ironic.
He has doubtless marked this thread as being of interest, and has not received a reply?
One of the really annoying things I find with forums is that people do not have the good manners to "close" threads.
Sure, they post when they have problems, and we do our best to help, based on our personal experiences, trying to recreate problems, phoning and e-mailing friends................
Then? poof! the thread just dies.......................... that really p1$$e$ me off. The way we learn is to look at the solutions suggested and match that which works to the symptoms? No feedback = no learning???????????
No, I don't know why he wanted an answer to that particular thread, other than I am aware of his employment and he is in the UK
June 8th, 2007, 01:13 PM
I just think the thread is sketchy and I didn't think I was being rude :-/
June 13th, 2007, 09:06 PM
as per Johnno's comments
this is one of several threads I have tagged
I just got curious
as for closing the thread ....... why ?
it don't eat much
and the OP may just get his ass back in here and finish the post off properly
it's one of my pet peeves
I just like closure
and beer natch
it's all part of working in this IT world
sometimes you HAVE to get the user to reply to tell you its OK
but they don't even THINK of us in the background [2nd line application support for now] we get a reply we close the call
jobs a gud'un
55 - I'm fiftyfeckinfive and STILL no wiser,
Beware of Geeks bearing GIF's
come and waste the day :P at The Taz Zone
June 15th, 2007, 12:14 AM
Foxy~ is right,
Level1 solutions are generally user understanding. Once you get to level 2 or higher we appreciate the feedback very much. In fact you will generally find quite sophisticated analysis mechanisms attached to the call handling system.
That way we can determine the most probable solutions and play a percentage game?
oofki, it wasn't you I was referring to, just those people who don't give us feedback. Professionally I hate closing something because it is "time expired"........... it somehow just doesn't "feel right"?
June 15th, 2007, 04:11 AM
Yow, dunno 'bout that, nihil. Had a really bitter experience yesterday
Originally Posted by nihil
with 'rox's level 2 regarding their big printers. Any level of support is
going to have its share of boobs. During my 2nd round with level 2 today,
the analyst kept saying, "It shouldn't be doing that."
Support...on any level...is an experiment in some companies...caveat emptor...
Last edited by brokencrow; June 15th, 2007 at 04:13 AM.
“Everybody is ignorant, only on different subjects.” — Will Rogers
June 15th, 2007, 02:56 PM
Yes, I can see that there is a difference in what is meant by the various levels in different organisations, particularly if they don't deal with the general public.
Your man sounds like a trainee......... instead of "It shouldn't be doing that." he should have said "That's funny, my one doesn't do that"
Reminds me of the time I told my director that you shouldn't say that to users, and she replied:
"No Johnno, you are perfectly correct..................but you have to admit it is fun, isn't it?"
June 15th, 2007, 05:32 PM
I think its good to notify someone that their machine isnt operating within normal parameters. me and my dad worked for dec and we used to give out pins that said its not supposed to do that with a picture of the hitchhikers guide green dot thingy on it.
oh but one thing about windows firewall, you could always be the first to come up with a way to exploit the background intelligent transfer service built into windows. it bypasses the windows firewall. you could always pretend to be a windows update server.