Possible bug in ms office updates?
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Thread: Possible bug in ms office updates?

  1. #1
    It's a gas!
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    Jul 2002
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    Possible bug in ms office updates?

    Ive had two machines recently which would go through the boot process until the windows logo appeared then reboot.
    I entered the covery console on both and ran a dir on the system drive but it threw up an error along the lines of 'unable to enumerate'. I proceeded to run a chkdsk /r on both machines which resolved the problem.

    Out of curiosity i looked at the application logs in event viewer just prior to the chkdsk and found 4 errors from source msiinstaller.

    Error1
    Code:
    Product: Microsoft Office Professional Edition 2003 - Update 'Update for Outlook 2003: Junk E-mail Filter (KB931764): OUTLFLTR' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Error2
    Code:
    Product: Microsoft Office Professional Edition 2003 -- Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023838.  Please open C:\Program Files\Microsoft Office\OFFICE11\1033\SETUP.CHM and look for "Office Source Engine" for information on how to resolve this problem.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Error3
    Code:
    Product: Microsoft Office Professional Edition 2003 - Update 'Update for Office 2003 (KB907417): OTKLOADR' could not be installed. Error code 1603. Windows Installer can create logs to help troubleshoot issues with installing software packages. Use the following link for instructions on turning on logging support: http://go.microsoft.com/fwlink/?LinkId=23127
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Error4
    Code:
    Product: Microsoft Office Professional Edition 2003 -- Error 25090. Office Setup encountered a problem with the Office Source Engine, system error: -2147023838.  Please open C:\Program Files\Microsoft Office\OFFICE11\1033\SETUP.CHM and look for "Office Source Engine" for information on how to resolve this problem.
    
    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Unfortunately i didnt check the event viewer on the other machine but its a bit of a coincidence it happening twice in the one week!

    Any thoughts?

  2. #2
    Super Moderator: GMT Zone nihil's Avatar
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    Hi, I did have something similar with Office 2002............. it was trying to do several security updates and one of them needed the CD.........

    I did not have it to hand, and it left these "update jobs" which kept returning.

    Actually only one of them needed the CD so I got rid of the lot and tried again........... the three or four others loaded properly, then I rebooted and went for the last one, that was OK when I showed it the CD.

    I think it is a little bug, or more like a design error in the update package...........hell, I have written a few of those errors in my time
    If you cannot do someone any good: don't do them any harm....
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