April 7th, 2007, 03:38 PM
April 7th, 2007, 06:34 PM
that has to be the worst customer i've ever heard. the tech kept his cool pretty well.
i deal with dell almost every day and they go out of their way to be kind and considerate. they even follow up...of course we have the platnium servive plan
Bukhari:V3B48N826 “The Prophet said, ‘Isn’t the witness of a woman equal to half of that of a man?’ The women said, ‘Yes.’ He said, ‘This is because of the deficiency of a woman’s mind.’”
April 7th, 2007, 07:14 PM
April 7th, 2007, 07:41 PM
First level support?....................I wouldn't call that for any OEM............. I have been known to become homicidal when provoked.........
April 7th, 2007, 08:50 PM
Been on both sides of those calls...my rule of thumb these days is I never yell at anyone the first five minutes.
“Everybody is ignorant, only on different subjects.” — Will Rogers
April 7th, 2007, 11:17 PM
I was the lone telephone support at an electronics company prior to working for the government. I told many a customer that I was going to hang up if they continued, and did. When they called back I'd hang up again and again until they were civil. I would do what I could for a customer but I wasn't going to deal with uncivility. I was there to help not be a punching bag.
"Somehow saying I told you so just doesn't cover it" Will Smith in I, Robot
April 8th, 2007, 09:56 AM
You know I've called Dell support 3 times and I got really good service and a bunch of free stuff to boot. 1 time it was a guy from india or a country with a similar accent but he spoke very good english. All you have to do is understand that when they ask you a bunch of retarded questions they have to ask them as part of their troubleshooting procedures if they don't they get crap from their managers.
Pulling the AC cord wouldn't work as its a laptop running on battery
April 8th, 2007, 10:17 PM
I've called Dell a total of 1 time and although they could solve my problem (or my aunts) pretty easily, it took me a good 45 minutes just to speak with a rep. Had it not been for the speaker on my phone I might have blown it like that guy. The Indian accent didn't bother me much since I have deciphered other accents pretty easy.
That is why I'm very stubborn, I only called them that time because two keys fell out of the keyboard on a laptop and I couldn't, for the life of me, put it back..however a TV tech that was at my aunts house was able to put it back in the time it took her to pick up and tell me they were gonna send a tech to replace it. At which point I made a bogus story up..
Last edited by Raion; April 8th, 2007 at 10:19 PM.
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April 9th, 2007, 12:22 PM
I never call level one support............ it is for stuff I have already checked, and this little outsourced idiot is only filling out a checklist...............
I get the numbers of #2 and #3 support..............not that difficult if you know what you are talking about?
Then you can have a good chat with "the lads" ?
April 9th, 2007, 07:59 PM
Dell tech support moron? How about some dude that should be in a home.
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