TurboScanPro (ErrorSafe/System Doctor) spyware problem
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  1. #1
    Junior Member
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    Jun 2007
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    TurboScanPro (ErrorSafe/System Doctor) spyware problem

    Hello folks,
    I'm having an issue with my father -in-laws computer he called me over to fix. He appears to have the TurboScanPro spyware which basically pop up numerous false errors to get you to buy the product. It was bundled with some othe rmaliscious malware which I was able to get rid of but I can't get this darn part to leave. I have used Adaware and Windows Defender and both state they have deleted the problem but of course, they reinstall upon the reboot. I tried deleting the reg keys and proecesses that are listed online for this but I cannot find them anywhere.

    Here is my HiJackthis log in case anyone can give me a hand.

    Logfile of HijackThis v1.99.1
    Scan saved at 9:04:35 PM, on 6/27/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\fws.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\ALCXMNTR.EXE
    C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
    C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\WINDOWS\mgrs.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\WINDOWS\xar6000v7.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
    C:\Program Files\Common Files\Command Software\dvpapi.exe
    C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Verizon\Verizon Internet Security Suite\PrtlAgt.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/yco...search/ie.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/yco.../www.yahoo.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://gomyron.com/NjU2NA==/2/3560/homepage/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/yco.../www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TY...rio&pf=desktop
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
    O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\Verizon\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [Verizon Internet Security Suite] "C:\Program Files\Verizon\Verizon Internet Security Suite\Rps.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [SeekmoToolbar] C:\Program Files\SeekmoToolbar\Bin\4.8.4.0\${HOOKOE_FILE}
    O4 - HKLM\..\Run: [was_check] C:\Program Files\Common Files\Error Safe\startmon.exe
    O4 - HKLM\..\Run: [ERScw] C:\Program Files\Common Files\Error Safe\ERScw.exe -c
    O4 - HKLM\..\Run: [Windows Updater Servc] C:\WINDOWS\system32\xpuupdate.exe
    O4 - HKLM\..\Run: [smgr] mgrs.exe
    O4 - HKLM\..\Run: [USDR6cw] C:\Program Files\SystemDoctor 2006 Free\USDR6cw.exe -c
    O4 - HKLM\..\Run: [WindowsService] rundll32.exe "C:\WINDOWS\system32\yhxbiqfm.dll",realset
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [avp] C:\WINDOWS\xar6000v7.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ErrorSafe] C:\Program Files\Error Safe\ERS.exe /min
    O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\6750491\Program\Compaq Connections.exe
    O8 - Extra context menu item: Add To Compaq Organize... - C:\PROGRA~1\HEWLET~1\COMPAQ~1\bin/module.main/favorites\ie_add_to.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O21 - SSODL: msole - {CDBC87A7-3406-4B89-98B5-127C1ED1EE1A} - C:\WINDOWS\msole.dll
    O21 - SSODL: msdde - {E90F5541-9AF7-4B7E-9A87-215CA36E512B} - C:\WINDOWS\msdde.dll
    O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
    O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Verizon Internet Security Suite Firewall (RP_FWS) - Radialpoint Inc. - C:\Program Files\Verizon\Verizon Internet Security Suite\fws.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

  2. #2
    Senior Member
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    Remove these..

    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe

    4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe (unless you use a dialup modem)

    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

    O4 - HKLM\..\Run: [SeekmoToolbar] C:\Program Files\SeekmoToolbar\Bin\4.8.4.0\${HOOKOE_FILE}

    4 - HKLM\..\Run: [was_check] C:\Program Files\Common Files\Error Safe\startmon.exe

    O4 - HKLM\..\Run: [ERScw] C:\Program Files\Common Files\Error Safe\ERScw.exe -c

    O4 - HKLM\..\Run: [Windows Updater Servc] C:\WINDOWS\system32\xpuupdate.exe

    O4 - HKLM\..\Run: [avp] C:\WINDOWS\xar6000v7.exe

    O4 - HKCU\..\Run: [ErrorSafe] C:\Program Files\Error Safe\ERS.exe /min

    O21 - SSODL: msole - {CDBC87A7-3406-4B89-98B5-127C1ED1EE1A} - C:\WINDOWS\msole.dll

    21 - SSODL: msdde - {E90F5541-9AF7-4B7E-9A87-215CA36E512B} - C:\WINDOWS\msdde.dl

  3. #3
    Junior Member
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    The major problem that you have is the xpuupdate that oofki pointed out. That one is a real bugger. Once you get rid of that it will make a world of difference.

  4. #4
    Senior Member
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    Things might put themselves back in so you should also run adaware and spybot reguardless

  5. #5
    The ******* Shadow dalek's Avatar
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    1,564
    Try a System restore to a point before the crapware was installed.

    The reason it keeps coming back is most likely because some of it is resident in a system restore point, if you can go back and the system restore works, then everything should be okay, if not you will need to flush the restore points and run your scans again in safe mode.

    To flush: Start\Control Panel\System "select System restore tab" check off "turn off system restore" then apply out and reboot the machine into "safe mode with networking" and go to http://housecall.trendmicro.com/

    Once you have everything cleaned out, remember to reverse the steps and turn on system restore and set a manual restore point.

    http://bertk.mvps.org/ everything you want to know about system restore...

    Safe Mode: http://www.computerhope.com/issues/chsafe.htm


    Note: O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe unless your familiar enough to constantly upgrade or check for Java updates, you might want to leave this one alone.

    PS: If you want to control your 04's get this little utility, it allows you to control your startups..
    http://www.mlin.net/StartupCPL.shtml
    Last edited by dalek; June 29th, 2007 at 08:26 PM.
    PC Registered user # 2,336,789,457...

    "When the water reaches the upper level, follow the rats."
    Claude Swanson

  6. #6
    Super Moderator: GMT Zone nihil's Avatar
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    For future reference at least, this is a new kid on the block specially aimed at these rogue anti-malware products. Hopefully it will mature quickly:

    http://www.malwarebytes.org/rogueremover.php

    If you cannot do someone any good: don't do them any harm....
    As long as you did this to one of these, the least of my little ones............you did it unto Me.
    What profiteth a man if he gains the entire World at the expense of his immortal soul?

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