Actual email

Jon &/or Anne,

Customer called and said that the installers filled a few of the holes in the floor with ****. Customer is concerned with the integrity of the hole, if the new chairs anchors come to close to the hole.

Please provide an explanation. Please note, that I am provided standard hardware for this project.

As well, the major of the anchor holes were not patched. Can you address this?
A quick reply from one in the distribution list
For the record [user name removed to protect the stupid] the proper name for the material used in the holes is caulk.