mohaughn : yes, we go through that. Standard as everybody else that doesn't have this problem.

It's not the profile that's the problem, as far as I know. Everything in the profile creation is pretty standard around here, and only a select few have this problem. In fact, the first time they sign into Outlook, it works fine. It keeps working fine until they logoff and back in again. Then, when they start Outlook, they are given that error. If they put in their account name and click 'Check Names', it finds it and works properly. It continues to work properly until they logoff again.

From what we've seen and the Googling we've done, this isn't a common thing, and in no way by design.