about the cleaning thing.

i tried opening the laptop up and i got stuck because i removed all the screws and the back cover was not opening up.

and so.... i called gateway.....for the last time..

me: i need to clean the laptop. please send me instructions on how to open laptops and clean them.
Customer care: what? Please repeat that?
me: i need to clean the laptop. please send me instructions on how to open laptops and clean them.
C C: you dont open laptops, we do... send it to us and we will do the cleaning.
me: am in romania
C C: send it to america
me: like hell... i want to open it myself.
C C: you lose the warenty
me: i lost it last year. send me instructions or i might have to use the crowbar on it.
C C: hold on...let me ask my manager......

and then the line got disconnected.

once after a number of restarts i banged the laptop on the table when it was starting up, i had to change the Hhd. it just refused to load up.