Some quick things to verify
Results 1 to 5 of 5

Thread: Some quick things to verify

  1. #1
    Banned
    Join Date
    Aug 2001
    Location
    Yes
    Posts
    4,429

    Some quick things to verify

    Hi!

    I have some things I'd like to see verified. I have a customer tomorrow that's having some problems with "updating Norton because it's asking me for my Administrator password and I don't have any" - that's as much info I could get...

    So, I'm assuming that either he's using a limited account and forgot his Administrator password, or he's using an admin account (not Administrator) but for some reason Norton needs the actual Administrator account's credentials (and I'm leaning towards the first option) or. I just did some experimenting, and I found that Windows doesn't like it if you try to blank or change the Administrator password with Offline NT Password & Registry Editor (it seems to corrupt the entire account), so I'm not going to mess with that. If it turns out that he's using an admin account (not Administrator) or has one, I could just change the Administrator password through that account; if, though, he only has access to a limited account, what's my best option?

  2. #2
    Senior Member
    Join Date
    Feb 2003
    Location
    Memphis, TN
    Posts
    3,747
    I'd agree with you Negative on the first possibility.

    Most likely they have an adminstrator account, and Norton won't update due to that.

    If all else fails, uninstall then re-install
    =

  3. #3
    Senior Member t34b4g5's Avatar
    Join Date
    Sep 2003
    Location
    Australia.
    Posts
    2,391
    have you taken a looksie while in Safe Mode.?

    What about taking the drive out of the computer mounting it in another as slave and temp take ownership of the drive's files folders and do it that way?

  4. #4
    Banned
    Join Date
    Aug 2001
    Location
    Yes
    Posts
    4,429
    Thanks, both! I haven't actually been there yet - just wanted to check some things before I go there

  5. #5
    Member tin.roof.rabbit's Avatar
    Join Date
    Apr 2006
    Posts
    63
    The corporate edition of SAV requires an Administrative password that is controlled bu the SAV admin console in order to remove the software.

    We first ran into this when we passed out free copies of the software to our employees that needed AV protection at home. In the beginning this was a stellar service we provided our clients, that is until they left the company and needed to have the software removed from their devices. The SAV admins did not realize that the installations required a password, nor did they realize the installation files given out had the same password as the corporate owned devices.

    I would doubt that NAV would have the same requirement, but I could be wrong.

Similar Threads

  1. A Quick Intro to Sniffers
    By Irongeek in forum The Security Tutorials Forum
    Replies: 0
    Last Post: February 1st, 2005, 02:59 PM
  2. Quick Tips
    By er0k in forum Site Feedback/Questions/Suggestions
    Replies: 8
    Last Post: August 28th, 2004, 06:37 PM
  3. The history of the Mac line of Operating systems
    By gore in forum Operating Systems
    Replies: 3
    Last Post: March 7th, 2004, 07:02 AM
  4. Tcp/ip
    By gore in forum Newbie Security Questions
    Replies: 11
    Last Post: December 29th, 2003, 07:01 AM
  5. Quick Tip, Tip
    By er0k in forum Site Feedback/Questions/Suggestions
    Replies: 3
    Last Post: September 4th, 2002, 08:45 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

 Security News

     Patches

       Security Trends

         How-To

           Buying Guides