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April 16th, 2008, 08:25 AM
#1
Windows Video Error
Hey all
Couldnt find another section to put this in , if its not in the right place would a moderator be so kind as to move it for me.
I have a PC here in the office which just dies. Instead of a blue screen, the PC just "black" screens and restarts.
XP SP2
I followed these steps.
Turned off "automatically restart" in startup and recovery options. I turned off the memory dump. <-- Dont know if I should have done that, can someone advise me on that.
I checked event viewer and found the error.
One more thing is that when the PC restarted the windows recovered from a system error blah blah came up, do you want to send this info to M$. The person on the computer went through it and came to a page with M$ saying a device driver is bad.
I checked the drivers, nothing wrong there.
See attachment for the event viewer info. Just unzip it.
Thanks in advance.
Last edited by Cider; August 7th, 2008 at 09:49 AM.
The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
Albert Einstein
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April 16th, 2008, 09:35 AM
#2
Always figured those to be either power supply or motherboard. Got an extra power supply?
“Everybody is ignorant, only on different subjects.” — Will Rogers
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April 16th, 2008, 09:36 AM
#3
OK mate,
My money is on the video chipset/card going to vote in Zimbabwe.
What are your hardware specs? In particular do you have onboard video?
I have a couple of old AGP and PCI cards that I generally use to troubleshoot those sort of problems
I guess we are going back to our previous discussion about whether you use diagnostics or known good components?
EDIT:
I will move this into "hardware" as it is hardware that isn't working, no matter what the cause?
Another thought is that it might be a RAM issue if you have "shared" RAM with the video.
Last edited by nihil; April 16th, 2008 at 09:45 AM.
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April 16th, 2008, 10:23 AM
#4
Sigh. This is the PC that I got back. They replaced the memory.
Yes it is all onboard. Since I changed the startup and recovery options, it hasnt happened. Ram is obvoiusly shard with the video as it is onboard. What should my next step be? Should I just put in an external Video card and use that?
Nihil: The voting in Zim is getting quite hectic. Alot of the construction sector workers here in SA went back to ZIM to vote. Now they wont even release the votes which Mr Robby lost :/
The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
Albert Einstein
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April 16th, 2008, 12:10 PM
#5
Well, if that is the case, then I would say that the fault is with the power supply.
Unfortunately a faulty power supply tends to take other components with it, so the perceived symptoms can be quite variable.
I don't think that changing the settings is your answer............ all you have done is stopped the warnings. I would turn off quick boot and leave the restart on error off and look at what you are getting in the event logs. I would expect that the logs are still being recorded?
I agree with brokencrow in that I would try a new power supply, but, as I mentioned, the damage may already have been done.
Are the components under warranty?
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April 16th, 2008, 01:14 PM
#6
I had a similar problem a few years back. The pc would just shut down when ever it felt like it. I replaced the power supply, with out any change. In the end it was the motherboard.
Good luck
Mad Beaver
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April 16th, 2008, 02:48 PM
#7
You might take a look at the caps (capacitors) on the board to see if there's any that are bulging and/or leaking (stains on the MB or the top of the cap). Bad caps are indicative of a board gone bad.
“Everybody is ignorant, only on different subjects.” — Will Rogers
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April 16th, 2008, 04:09 PM
#8
Yep, that is a possibility:
http://www.pcstats.com/articleview.cfm?articleID=195
However, I can't say that I have seen the problem with MoBos made in the last couple of years.
Cider did say he had just built the box (in his other thread about it) but he didn't say if he had used new components or not, or who made them.
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April 17th, 2008, 02:46 PM
#9
Originally Posted by MadBeaver
I had a similar problem a few years back. The pc would just shut down when ever it felt like it. I replaced the power supply, with out any change. In the end it was the motherboard.
Good luck
I'm currently having that problem. It doesn't restart like the OP's does. It just shuts down. Nothing in the logs. No messages about there being an error after I reboot. It acts perfectly normal. The only times it happens is when I'm playing a graphically intense game or trying to encode avi's to DVD. At first I thought it was a power problem, since I was using a weak supply (350W), but after exchanging that for a 550W it still happens.
Looks like I'll have to pony up the dough for a new MB. I need one anyways, since my current is limited to 4GB RAM.
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April 17th, 2008, 05:29 PM
#10
Hi there delstar, sorry to hear about your problem mate
My first thoughts were that it sounds like a video card problem but now I have my doubts.
My thinking is that your machine cuts off totally without attempting a reboot, and does not give an error log.
Please take a look in your BIOS setup and see if restart on error is disabled. If it isn't then I think that the total shutdown may have another significance? perhaps it is deliberate?
Scenario 1:
I have come across this sort of thing before where the system had "hardware protection" and the threshold temperature was set too low. What happened was that when the system was stressed it heated up and the protection shut it down. In the short time it takes to reboot, it would have cooled below this threshold........ then the user messes around trying to figure what happened and it cools some more.............
Please take a look if your BIOS supports temperature thresholds
Scenario 2:
The system has a variable fan, with either software settings or a bloody big knob at the back............. that is turned down to reduce noise............. stress the system and the cut-off cuts in?
Scenario 3:
You have overclocked your videocard such that it becomes unstable at higher work rates.
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