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Thread: Outlook 2007 issue with vista?

  1. #11
    AO's Filibustier Cheap Scotch Ron's Avatar
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    This seems to me like a M$ issue.
    It's a very good point. It's tough to determine root cause, but even if it's a flaw in ms code, the av vendor should find and fix it. the challenge of course, is with all the other things that can be installed on a desktop, there is not practical standard desktop with which to regression test. Hence, the AV vendors are always playing catch up in a reactive mode.

    Did you ever try the hotfix that mlf suggested?

    Tell us more about the symptoms. Is it strictly an outlook issue? does ALL html hang?
    what is the default browser? Can you determine which process hangs? What are the security settings in the browser?
    What version of panda?
    Last edited by Cheap Scotch Ron; January 21st, 2009 at 11:57 AM.
    In God We Trust....Everything else we backup.

  2. #12
    AOs Resident Troll
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    Cider..does user have Outlook Business Contacts installed...try and remove that.

    Can user ping server by name???

    have you removed outlook and reinstalled??? (am assuming you are connected to an exchange server)

    Did it ever work and just stop working??

    MLF
    How people treat you is their karma- how you react is yours-Wayne Dyer

  3. #13
    Only african to own a PC! Cider's Avatar
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    Did you ever try the hotfix that mlf suggested?
    Yes

    Outlook Business Contacts
    Haven't seen this software before but no , not installed.

    have you removed outlook and reinstalled
    Haven't done this and yes it is on exchange.

    Can user ping server by name
    IP and name.

    Did it ever work and just stop working??
    Yes worked perfectly until when I created this post.

    Tell us more about the symptoms. Is it strictly an outlook issue? does ALL html hang?
    what is the default browser? Can you determine which process hangs? What are the security settings in the browser?
    What version of panda?
    Yes an outlook issue, all html hangs. Default browser is ff (3.0.5). Security settings are on default, nothing special and I will try and get a process explorer going to check the processes. With Panda uninstalled and nothing on the machine it still hangs so we can rule Panda out.

    Thanks for the help guys
    The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
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  4. #14
    Only african to own a PC! Cider's Avatar
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    Ive attached a Process explorer log while it happens - nothing seems to leech CPU.
    Last edited by Cider; October 25th, 2010 at 01:25 PM.
    The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
    Albert Einstein

  5. #15
    Senior Member IKnowNot's Avatar
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    What process is associated to open the pictures?

    What happens if you try to save them, then open them offline?
    " And maddest of all, to see life as it is and not as it should be" --Miguel Cervantes

  6. #16
    Only african to own a PC! Cider's Avatar
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    What happens if you try to save them, then open them offline?
    Do you mean saving them to your desktop and then opening them or do you mean putting outlook into offline mode and then opening the HTML mail?
    The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
    Albert Einstein

  7. #17
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    I would uninstall outlook and reinstall...soumd like an associated\shared file\dll may have been updated or overwritten by another software or process and a reinstall wil ensure outlook has all correct versions of the files.

    MLF
    How people treat you is their karma- how you react is yours-Wayne Dyer

  8. #18
    AO's Filibustier Cheap Scotch Ron's Avatar
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    if there is no AV installed and you are still having the problem, I agree with mlf re: reinstall outlook. if that does do it, try making IE the default browser just to see if it might be FF.
    In God We Trust....Everything else we backup.

  9. #19
    Only african to own a PC! Cider's Avatar
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    Alright,

    Thanks guys.

    I will do so.

    EDIT:

    Alright, made IE default and still it persists. is it possible to do a repair of outlook? or must I fully uninstall and reinstall.

    Stupid Q : does the pst file save the rules created within outlook?
    Last edited by Cider; January 21st, 2009 at 02:33 PM.
    The world is a dangerous place to live; not because of the people who are evil, but because of the people who don't do anything about it.
    Albert Einstein

  10. #20
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    Not sure why your exporting to pst when you are connected to an exchange server....as removing outlook will not remove the mailbox

    and no you use the tools>rules>options to export rules.

    Before importing the rules...see if the html email works....may be a rule interfering

    Personally I would reinstall...up to you though

    repair..if that dont work..remove>reboot>reinstall

    MLF
    How people treat you is their karma- how you react is yours-Wayne Dyer

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